PC Helps and BrainStorm Inc. Join Forces to Support Microsoft Migrations and Applications
Microsoft Partners Provide Full End-to-End User Training and Live Support
BALA CYNWYD, Pa. & AMERICAN FORK, Utah--(BUSINESS WIRE)--PC Helps, the premier provider of 24/7, expert, live, on-demand phone support for the core office software applications and mobile devices used every day by corporate employees, and BrainStorm Inc., a software training innovator and premier source for instructor-led, video and print-based Microsoft application training for end-users around the world, have partnered to deliver a comprehensive solution that covers the full spectrum of end-user training and support for the range of Microsoft applications available today. Companies migrating to Windows 7, Office 2007, Office 2010 or Office 365 are ideal candidates for this combined service offering, as are those looking to maximize end-user productivity and realize a higher return on investment for Microsoft applications on an ongoing basis. BrainStorm’s suite of training products combined with PC Helps’ live, on-demand support cover all aspects of user requirements and work to drive increased user productivity via these applications.
PC Helps’ service offering is based on the premise that knowledge workers with access to the right type of support at just the right time are more efficient, produce higher quality work and are enabled to maximize their performance in the workplace. In addition to its live telephone support services, a demand for a more comprehensive set of training and support has prompted the company to build out the training services side of the business through this partnership with BrainStorm.
“BrainStorm has spent the last 16 years developing training solutions to reach end-users right within their work environment,” said Brian Madocks, CEO of PC Helps. “We recognized that combining BrainStorm’s pre-migration training and self-help solutions with our live on-demand support would substantially enhance the solution set we can offer our clients and in turn improve internal customer satisfaction, increase productivity gains and maximize return on our clients’ Microsoft investments. Our partnership with BrainStorm makes us the only organizations capable of delivering this level of support.”
BrainStorm’s solution offering is based on the understanding that users have different training needs at different times. By developing the right training solution for each specific need, organizations ensure each user is making the most of their new software. BrainStorm has offered its clients Quick Start Cards and Computer-Based Training, both of which cater to user-directed learning, as well as on-site and virtual instructor-led training for small to large group learning experiences. Now, through the partnership with PC Helps, BrainStorm adds a critical new element to their solution offering.
“PC Helps has been an icon in end-user live support, assisting over 1.5 million users to date,” said Eric Farr, Principal for BrainStorm. “As critical as programmatic training is to end-user adoption, proficiency and productivity, individuals greatly benefit from the type of ongoing, one-on-one support and user-specific training PC Helps provides. With PC Helps, end users can turn to skilled consultants for ‘just in time’ assistance when it is most needed. This is an important addition to our arsenal of services.”
About PC Helps
PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment it’s needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications, and for the full range of mobile devices on the market today. For more information, follow updates on Twitter (@PCHelps) and visit www.pchelps.com
About BrainStorm, Inc.
Founded in 1995, BrainStorm, Inc. is the premier source for end-user software training around the globe, and works with technical giants like Microsoft, Novell, and Corel to deliver superior end-user training designed to enhance performance and make the most of software investments. BrainStorm offers innovative learning solutions in a variety of formats, including Computer-Based Training available from the Microsoft Office Ribbon, Quick Start Cards, and On-Site and eLive Online Training. The company works with small and medium businesses to Fortune 500 firms worldwide to ensure that end users can make the most of their software. For more information, please visit www.brainstorminc.com.
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Contacts
PC Helps
Stephanie Maurer, 610-668-3516
stephanie.maurer@pchelps.com
or
Racepoint Group
Lisa DeCanio, 781-487-4634
ldecanio@racepointgroup.com
or
BrainStorm, Inc.
Desiree Voight, 801-229-1337 x229
dvoight@brainstorminc.com