Enterprise-level software training & materials

In this new on-demand Riva CRM Integration webcast, I describe how Riva has helped GroupWise leapfrog the competition by delivering the industry's first transparent integrated email and CRM client.

View Riva CRM Integration Webcast (20 min, 11 MB)

In Utah today the University Medical Center had a set of back up tapes stolen
from a couriers car.  The backup tapes contained more than 2.3 million names
with over 1.3 million social security numbers. 

Watch the news
report

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Under Sarbanes-Oxley regulations, as well as a number of other compliancy requirements, a publicly traded company's management is made personally accountable for their company's actions including the effectiveness of their internal auditing.

In fact, this has now extended to the N.C.A.A. who has ruled that the transmission and receipt of SMS/Text messages and PIN messages without an audit trail is in violation of their mandate.

Problem
SMS and PIN messages never pass through your email systems and therefore will NOT be archived by your email archiving solution. Full audit compliancy has been difficult and time consuming at best.

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We've received many support calls this week from customers claiming that our Anti-Spam software was blocking all of their e-mail. Turns out to be true. GWAVA, Guinevere and GWAVIX were blocking all e-mail in certain cases, but there was no bug. They were working perfectly.

The problem was a long dead RBL server called RELAYS.ORDB.ORG. The popular RBL server went offline in late 2006. Basically, the RBL server remained operational, but stopped being maintain or updated. I guess most of us didn't hear the announcement, because thousands of Anti-Spam servers continued to hit RELAYS.ORDB.ORG for RBL information. I assume that's because most admins didn't know that ORDB went offline and/or setup their RBL look ups long ago and simply forgot to check them regularly.

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Media Release

Riva CRM Integration for GroupWise Adds Support for info@hand
Leading Customer Relationship and Business Management System integrates with Novell GroupWise

EDMONTON, Alberta and OTTAWA, Ontario â?? March 11, 2008 â?? Earlier today, Omni Technology Solutions Inc. (Omni), www.omni-ts.com and The Long Reach Corporation www.infoathand.com announced the immediate availability of Riva GroupWise Integration for info@hand.

Riva GroupWise Integration for info@hand provides transparent, server-side, bi-directional synchronisation of appointments, tasks, notes and contacts between info@hand Customer Relations and Business Management (CRBM) and Novell GroupWise.

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Richard Bliss, Kent Erickson, Ron Hovsepian, Marc St-Arnaud

Tough Economic Times Ahead! What's a CIO or IT Manager to do?

GroupWise Solution Revolution
So, what's a CIO or IT manager to do when it looks like the economy is going into the tank? What's the best strategy to pursue? Do you ignore the pending economic downturn and forge ahead with your planned technology upgrade and implementation projects? Do you move forward with that proposed Vista desktop upgrade? Do you put everything on hold? Whether you're the CIO or IT manager of a small business, government department, school, college, university or global enterprise, tough economic times will touch us all!

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This year for the first time at GWAVACon, the Novell GroupWise Collaboration Conference, GWAVA will be offering a Bonus day on the Saturday, January 26th, before the event starts.

This bonus day costs an extra $695 USD. It is a day set aside to focus on learning a particular topic in great depth. GWAVA is offering two different tracks on this day. Track one is on Linux and track two is on GWAVA.

Track #1 is called a Linux Deep Dive. It is divided into two sections. The morning session is being taught by Novell's strategic Linux Training Partner, Switchdesk. They taught a 2 hour session last year at GWAVACon Dallas. It was the most popular session of the entire conference. This year they will be doing a morning session on Saturday that is several hours of focus on learning the fundamentals of Linux management.

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