Help Your End Users Build Better Work Habits

You can't increase adoption, reduce security threats, or decrease support tickets if users don't change their work habits. BrainStorm helps you correct, remind, and celebrate users as they improve the way they work.

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Assessments

Check for understanding through assessments. Set scoring requirements for users to pass and progress. For those who don’t meet the passing score, guide them through remedial learning paths to strengthen their mastery before they attempt the assessment again.

Teach users the best way to use their software

Teach end users to use applications the way they were designed to be used so they'll get the most value. Are your users emailing attachments, scheduling meetings incorrectly, or mismanaging Teams channels? BrainStorm helps you help your users.

Help users choose the right tool for the job

Guide users to choose the right application for the task at hand and remind them to use the new tools you’ve deployed. Users reduce mistakes and build better work habits when they understand which tool to use for which task. Plus, reduce unnecessary software spend by minimizing duplicate applications.

Celebrate users who are leading the way

Positively reinforce correct user behavior and help users continue to get value from their tools. Create targeted groups of users who have successfully changed a work habit or embraced a new application. Celebrate their progress and invite them to learn more.

Correct actions that compromise security

Ensure users are saving and sharing their files securely. Plus, teach them how to recognize phishing scams and other threats with frequent security awareness training. Get ahead of data breaches and IP leaks.

$4.88M

The global average cost of a data breach in 2024—a 10% increase over the last year and the highest total ever.

95%

of security breaches are caused by human error.

Sources: IBM and World Economic Forum

“

BrainStorm has been a tremendous resource for us. It was hugely instrumental in helping us reduce our help desk calls, and that's a big win for our IT team."

Cassandra Wooden

Assistant VP and Help Desk Manager, PlainsCapital Bank

What is remediation training in BrainStorm?

Remediation in BrainStorm is a human-centered approach to helping employees build better digital work habits by correcting mistakes, reinforcing best practices, and celebrating progress.

Is BrainStorm's approach to remediation punitive?

No. BrainStorm focuses on positive reinforcement and supportive coaching, including celebrating users who successfully change a work habit or embrace a new application.

How does BrainStorm help with security-related remediation?

BrainStorm teaches users to recognize phishing scams, share files securely, and correct actions that compromise security, helping organizations get ahead of data breaches and IP leaks.

Can BrainStorm help reduce help desk tickets through remediation?

Yes. By teaching users to work with their software correctly, BrainStorm helps reduce the volume of support requests, as seen with customers like PlainsCapital Bank.

What reporting tools does BrainStorm offer for tracking remediation progress?

BrainStorm provides admin dashboards with insights into assessment scores, feature usage, and group progress so you can identify trends and areas where users still need support.

How does BrainStorm help employees stay secure?

BrainStorm uses targeted email and messaging campaigns to teach and reinforce better digital work habits, whether that means improving secure file sharing or helping users move away from unsupported applications.