Retain Clients with a New Way to Drive Adoption
BrainStorm enables you to enable your customers
Customer Onboarding
Transform your repetitive calls, trainings, and emails into adaptive onboarding journeys. Trigger reminders to nudge customers along and see where clients are getting stuck so you know when to intervene.
Customer Success
Provide every client a white-glove experience without adding headcount. Reduce the amount of time CSMs spend playing support. Plus, give each customer admin their own turnkey end-user adoption campaigns.
Customer Education
Empower your customer education team to streamline the distribution of learning and see its real impact. Assemble both employee and customer education in the same place, globally curating all content by audience. Finally, see reporting on the correlation between learning consumption & usage impact.
Customer Support
Bring your knowledge base to life with proactive remediation. Set up triggers to automatically intervene and coach users when it looks like they're struggling. Respond to common challenges with scalable, ready-to-go learning flows.
We love our customers' IT admins, but the last thing they want to do is give us email addresses for all of their employees. Fortunately, BrainStorm enables us to share training and tips directly with end users so we can grow adoption and renewals."
Director of Customer Education, TechSmith
Decrease Time-to-Value
Crisp Customer Onboarding
Apply branching to your BrainStorm Flows™ to automatically tailor each client's onboarding journey. Nudge clients forward with triggered email reminders when they're falling behind.
Reach All Users
User Activation
Enable account admins with an automated playbook to activate and onboard newly licensed users. Help them engage their most unreachable users.
Increase Usage
Deeper & Broader Product Adoption
As your product grows, ensure users are effectively introduced to new features. Direct them to lesser-known capabilities that will help with their unique needs. Secure customer relationships as you deepen overall adoption.
Understand User Behavior
User Insights & Product Feedback
Access new data and insights into what actually drives change in usage and adoption. Plus, informally gather ongoing feedback from users through global polling. Use polling insights to identify upsell opportunities.
Integrate BrainStorm with your business process
