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Blog article
BrainStorm introduces native SCORM support to expand modern learning journeys
BrainStorm announces native SCORM support, allowing seamless integration of existing e-learning content into modern learning journeys for improved engagement and tracking.
View![[Guide] From software symptoms to solutions: Why users struggle to adopt their software](https://www.brainstorminc.com/hubfs/Featured-image-Jul-07-2025-04-13-23-4144-PM.jpg)
Guide
[Guide] From software symptoms to solutions: Why users struggle to adopt their software
This guide helps IT leaders and software vendors diagnose the most common adoption challenges, understand their root causes, and take action to ensure software investments pay off.
View
Webinar
Turning Customer Education into a Competitive Differentiator for Sales
This session shares how Quickbase University went from a reactive support function to a program sales actively champions in deals. Changing the platform architecture, not the content, is what made it possible.
Blog article
The New Operating Cost of AI
Most organizations think they're ready for AI. They're not. Here's what AI readiness looks like and the five questions your CIO should be able to answer.
Blog article
BrainStorm introduces native SCORM support to expand modern learning journeys
BrainStorm announces native SCORM support, allowing seamless integration of existing e-learning content into modern learning journeys for improved engagement and tracking.
Webinar
Modernizing Your Academy Without Starting Over
Join Courtney Sembler, Managing Partner & COO at AlignedCX and former Senior Director of HubSpot Academy, for a conversation on how customer education leaders can evolve their learning strategies while preserving the systems and content they’ve already built.
Blog article
The New AI Org Chart: Why Companies Are Inventing Roles That Didn’t Exist Two Years Ago
Discover why companies are creating new AI-focused roles and how these positions are transforming organizational structures to better integrate AI into everyday business operations.
Blog article
The AI Confidence Crisis: Why the AI Trust Gap is Breaking Down
Explore the growing AI confidence crisis and how targeted training can bridge the trust gap, empowering employees to thrive alongside AI.
Case Study
ACHN
Access Community Health Network Reduces Phishing Risk by Over 50% with BrainStorm Threat Defense
Blog article
BrainStorm Wins Gold in the 2025 Brandon Hall Group Excellence in Technology Awards for the Second Year in a Row
BrainStorm recognized as Best Advance in Learning Management Technology for External Training – Gold winner at the Brandon Hall Group 2025 Technology Excellence Awards
Blog article
BrainStorm Wins G2 Winter 2025 Leader & Top-Rated Badges
BrainStorm earned G2 Winter 2025 badges as a Digital Adoption and Microlearning Leader and Easiest to Do Business With. See what customers are saying!
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Blog article
2025 Stormies Award Winners: Digital Employee Experience
Meet the 2025 Stormies Award winners driving digital employee experience innovation—from AI adoption leaders to change management champions at top orgs.
Blog article
Strengthen Your Digital Defenses Against AI Threats
Get digital defense tips to fight AI threats—deepfakes, shadow AI, and data exposure. Learn how to protect your org with Zero Trust and smart training.
Blog article
BrainStorm Wins G2 Fall 2025 Leader & Top-Rated Badges
BrainStorm earned G2 Fall 2025 badges as a Digital Adoption and Microlearning Leader, Easiest to Do Business With, and Users Love Us.
Blog article
BrainStorm honored by Talented Learning as a leading LMS for customers and partners in 2025
BrainStorm has been recognized as a 2025 Top Customer LMS by Talented Learning. Discover how our platform drives software adoption and empowers customers.
Blog article
BrainStorm launches two new AI training content packs to tackle shadow AI Security risks and unlock actual AI Productivity
BrainStorm launches AI Security and Productivity Content Packs to help enterprises manage AI risks and boost productivity with secure, effective AI use. Learn more about these innovative solutions.
Blog article
BrainStorm wins Company Culture award at 2025 Silicon Slopes Hall of Fame & Awards
BrainStorm wins Company Culture award at the 2025 Silicon Slopes Hall of Fame, highlighting its people-first approach and AI enablement success for enterprises.
Blog article
Driving Enterprise AI Adoption: A Leader’s Guide to AI Training and Adoption
A comprehensive guide for leaders on driving enterprise AI adoption, covering scoping, launching, empowering managers, leading with champions, building a secure foundation, and ensuring ongoing usage.
Blog article
SaaS Therapy Named #7 on the Top 50 Customer Success Podcasts of 2025
SaaS Therapy is honored as a top customer success podcast in 2025, validating our mission and expanding industry conversations. Tune in for valuable insights from SaaS leaders.
Blog article
BrainStorm honored as a 2025 Best Workplace by Inc.
BrainStorm named one of Inc.’s Best Workplaces 2025 for its culture of growth, connection, and innovation. Join our award-winning team today.
Blog article
Security awareness and phishing simulation: the one-two punch to build secure users
Learn how combining security awareness and phishing simulations builds confident, secure users—and turns human risk into your biggest defense.
Guide
[Guide] From software symptoms to solutions: Why users struggle to adopt their software
This guide helps IT leaders and software vendors diagnose the most common adoption challenges, understand their root causes, and take action to ensure software investments pay off.
Blog article
BrainStorm launches Threat Defense—simulated phishing attacks with 100% deliverabilty
BrainStorm launches Threat Defense, a new solution to combat phishing with simulated attacks and just-in-time security training. Learn how it can protect your organization.
Webinar
How Customer Success Can Turn Education into Adoption (with Simple Stakeholder Enablement) with Ashley DeKerlegand
Learn how Quickbase's Customer Success and Customer Education teams are partnering to shift customer stakeholders from barrier-to-bridge for driving successful user adoption & education. What if user education was so easy, your customers hardly had to think about it?
Blog article
The certification trap: What your customer education program might be missing
Certifications look good—but real Customer Education success is measured by product usage, adoption, and behavior. Drive impact, not just badges.
Blog article
As AI races ahead, are you leading the way?
Stay ahead in the AI race by leading your organization with structured training and adoption strategies for AI-enhanced productivity and innovation.
![[Report] The ROI of customer education](https://www.brainstorminc.com/hubfs/PopUp_ROI-Report.png)
Guide
[Report] The ROI of customer education
Is customer education worth the investment? Let's break down the real ROI of customer education programs in this 2025 report.
Infographic
Microsoft Copilot Chat: Top use cases
You probably already have access to Microsoft Copilot Chat. Make sure you're using all the features to get the most without additional licensing.
Blog article
BrainStorm named a 2025 Top Performer in Customer Education software by FeaturedCustomers
BrainStorm recognized as 2025 Top Performer by FeaturedCustomers.
![[Panel] Winning Strategies for Customer Adoption & Expansion](https://www.brainstorminc.com/hubfs/HubDB-image%20(1).jpg)
Webinar
[Panel] Winning Strategies for Customer Adoption & Expansion
Join leaders from Salesforce, Gong, and Pendo for a conversation on customer growth
Blog article
Beyond pilots: Why 2025 demands AI adoption at scale
Discover why 2025 is the pivotal year for AI adoption at scale and how businesses must move beyond pilot projects to stay competitive.
Blog article
How to align Customer Success and Customer Education (and send customer value soaring)
Learn how you can better align Customer Success and Customer Education at your company to accelerate customer value.
Blog article
BrainStorm Recognized as a Grid Leader in Talented Learning's 2025 RightFit Solution Grid for LMS Platforms
BrainStorm has been named a Grid Leader in Talented Learning’s 2025 RightFit Solution Grid for LMS platforms, recognizing its innovation and leadership in learning management solutions.
Webinar
Box Education Made Easy: 6x Your Box Adoption
Listen to Jon Herstein, CCO @Box and BrainStorm's Casey Trujillo discuss how you can improve your organization's Box adoption
Case Study
IDEXX
How Box became the #1 searched training topic by IDEXX employees in 60 days
Blog article
6 ways Microsoft Copilot Chat outperforms ChatGPT in the workplace (besides being FREE)
Discover how Microsoft Copilot Chat outperforms ChatGPT in workplace efficiency, security, and cost, especially for organizations using Microsoft 365.
Blog article
BrainStorm named a G2 Spring 2025 Microlearning Leader
BrainStorm recognized as a G2 Leader in the Spring 2025 Microlearning Platform Grid.
Blog article
BrainStorm named a G2 Spring 2025 Digital Adoption Platform Leader
BrainStorm recognized as a G2 Spring 2025 Digital Adoption Platform Leader.
Guide
The ultimate customer LMS buyer's guide
Searching for a customer LMS? Here's everything you need to consider to find the one that will help you reach your goals.
Blog article
From backups to best practices: Strengthening IT governance for every department
Strengthen IT governance with our comprehensive guide. Learn best practices, from standardized policies to cross-department collaboration, and go beyond backups for a secure, efficient IT environment.
Case Study
J. J. Keller & Associates, Inc.
Learn how J.J. Keller & Associates, Inc. created a best-in-class technology onboarding program that maintained the personal touch of live training while cutting onboarding time in half.
Webinar
How to Build a Successful Technology Onboarding Program
Learn how J. J. Keller & Associates, Inc built a best-in-class technology onboarding program
Blog article
How to speed up customer onboarding: The 7 numbers to start measuring right away
This blog outlines seven key metrics to enhance your onboarding process and accelerate time-to-value. Learn practical tips for reducing onboarding times.
Blog article
7 deadly sins of M365 Copilot rollouts
Discover the seven common mistakes organizations make when piloting Microsoft 365 Copilot and learn how to successfully navigate your AI tool rollout.
Blog article
Thousands unite to pack over 1 million meals for Utah families in BrainStorm-led initiative
BrainStorm leads a massive volunteer effort, packing over a million meals for Utah families to fight food insecurity in a record-breaking event.
Blog article
13 predictions for Customer Success & Customer Education in 2025 from top voices
Discover 13 predictions for the future of Customer Success and Education in 2025, including AI-driven personalization, innovative training strategies, and tools to boost adoption and revenue.
Blog article
Rapid customer onboarding in B2B SaaS: How to speed up onboarding and drive first value in 20 days
Discover why rapid onboarding matters in B2B SaaS. Learn how to reduce time-to-value, engage customers, and create lasting success—all in 20 days or less with these 6 simple steps.
Blog article
BrainStorm named a Brandon Hall Group Technology Excellence Award winner
BrainStorm recognized as Best Advance in Learning Management Technology for External Training – Gold winner at the Brandon Hall Group 2024 Technology Excellence Awards
Case Study
Essendant
How Essendant is revolutionizing workforce readiness
Case Study
County of Fairfax
How the County of Fairfax is leveraging an innovative training program to equip their workforce in the digital workplace
Webinar
Exploring the LMS Dilemma in Customer Education
Join Maria Manning-Chapman to explore the common pitfalls and missed opportunities with Learning Management Systems in Customer Education.
Blog article
BrainStorm named a 2024 Top Customer LMS by Talented Learning
BrainStorm named a 2024 Top Customer LMS by Talented Learning. Read more about the award and how we are serving customers.
Case Study
WBM
WBM has transformed client engagement and productivity with BrainStorm. See how WBM saved clients time and resources while achieving remarkable results.
Webinar
The KPI Conundrum: How to Avoid Health Score Fatigue and Drive Real Results
Join us for a webinar with Matthew Collier, former CCO at Pluralsight. Dive into the KPI conundrum and overcoming health score fatigue.
Blog article
The definitive guide: End-user experience management
Learn 6 key strategies for how IT teams can enhance end-user experience management by improving software adoption and employee productivity.
Blog article
Keep your renewal off the chopping block
Don't hold your breath for a renewal. Learn how to always keep your renewal off the chopping block.
Blog article
The 2024 Stormies awards presents: The digital employee experience program leaders shaping 2024 (Part 1)
Discover the digital employee experience programs shaking up 2024.
Blog article
2024 Stormies: Digital Employee Experience Leaders
Meet the 2024 Stormies Award winners—digital employee experience leaders driving software adoption and workplace transformation at top organizations.
Webinar
Transformation (Not Information): How to Make Customer Education Actionable for Clients
Join Donna Weber, a Customer Success thought leader, as she challenges conventional thinking around best practices for customer enablement.
Webinar
Enhancing Customer Journeys from Day 1 with Seamless Onboarding
Join Kristi Faltorusso, CCO at ClientSuccess, for a deep dive into the how intentional onboarding is a critical part of the customer journey.
Case Study
Fishbowl Inventory
Fishbowl reduced onboarding time and support requirements, and earned themselves recognition from G2 with help from BrainStorm.
Case Study
Masco
Masco uses BrainStorm to successfully launch Copilot for Microsoft 365, improving adoption and reducing rollout friction.
Case Study
Copilot for Microsoft 365
BrainStorm drives 50% increase in Copilot for Microsoft 365 adoption
Guide
Your definitive guide to Microsoft Copilot— and how to prepare
The ins and outs of Copilot don't have to be confusing. Read about it all here.
Guide
The 2024 best AI tools for L&D content creation
Learn more about the best AI tools that L&D teams can use to grow and scale
Case Study
Extra Space Storage
Saving money and time by eliminating duplicate applications and reducing crushing email volumes
Case Study
Global Food Company
Helping a small IT team double Microsoft Teams usage at a billion-dollar organization
Case Study
Inter Pipeline
Partnering with your “BFF” to change up change management
Case Study
IU Health
Customer Spotlight. How 43k healthcare users adopted Microsoft 365
Case Study
Panasonic Avionics
Panasonic Avionics hits 98% OneDrive use across 40+ countries.
Blog article
Your preflight playbook for Microsoft 365 Copilot
In a quest to keep up with best-in-class enterprise technology, your company has likely invested quite a bit. Find out how to get the ROI you need.
Webinar
Snagit Essentials
Join BrainStorm and TechSmith to explore some of Snagit's essential features and how you can quickly adopt them.
Infographic
Using Copilot for M365: 11 Use Cases for Your Organization
Learn more about how your organization can fully leverage M365 Copilot and generative AI at work.
Guide
The Ultimate Guide to Security Awareness Training eBook
How to reinvent your end-user security Security is a high priority for most companies, yet most employees are not confident they would know a social engineering attack if they saw one. Security…
Infographic
Smarter security with BrainStorm
Traditional software training is typically broad, irrelevant, and ineffective. Users don’t have time to devote to training that isn’t applicable to their job or beyond their needed skillset. But, in…
Guide
7 governance decisions
If you’re rolling out Microsoft Teams to your organization, you already know what Teams can do for your users. But opening the floodgates and letting everyone have access to every amazing feature may…
Guide
Digital transformation guide
Today’s workplace is dominated by change. Beyond employees’ normal duties, there’s also the ongoing need to adopt new software and participate in corporate learning. Picture this: Learning and…
Guide
Lessons from remote work guide
Microsoft Teams Best Practices for Office or Hybrid Work
Ebook
Teams meet like a pro
Even in the best of circumstances, no one really looks forward to meetings. Yet they’ve become an essential part of corporate culture. We’ve somehow reached the conclusion that holding meetings…
Infographic
Virtual communication, which tool when
Did you know that companies with highly effective internal communication strategies are 3.5 times more likely to outperform their peers? And given the move to remote work, your communication strategy…
Beyond Chat and Meetings in Microsoft Teams
As your organization drives Microsoft Teams adoption, users may be using the IM feature and scheduling more Teams meetings. That's a good start, but there's a whole lot more to Teams. Microsoft Teams…
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Ebook
Which tool when - file management
With Office 365 file management, you’ve got a whole box of tools at your disposal—yet some of them seem to serve a redundant purpose (i.e., file management apps). If all you need to do is store and…
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Guide
Virtual onboarding - a QuickHelp guide
Successful companies realize that good onboarding is a must. Sure, it requires effort and preparation on your part, but at its core, onboarding is about investing in new hires to benefit the company…
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Infographic
Remote work checklist
Like it or not, remote work is the reality these days. Working from home was once luxury, but when it’s a requirement (with no immediate end in sight) it can take a toll, professionally and…
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Ebook
Increase Teams adoption by 400%
Moving away from a core business application like Skype might feel intimidating. Can you ensure quality Microsoft Teams training without stalling productivity? There’s a whole lot more to change…
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Guide
The user's quick guide to Microsoft Teams
When it comes to learning new software, many users enjoy exploring as they go along. And if they’re curious about Microsoft Teams, a guide can alleviate confusion and jump start their productivity.…
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Guide
The insider's guide to live events
These days, we’re farther apart than ever before—in more ways than one. That’s why it’s never been more important to come together. But getting together in person means hurdling some significant…
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Ebook
Outsmart the scams
These days, most security scams target an organization’s users—not their technology. All it takes is for one employee to share sensitive information or click on a bogus link—and boom! You’re staring…
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Infographic
Scam wise: remote security dos and don’ts
Working from home has its perks—but you'll need some cybersecurity best practices to avoid an uptick in risks. With more people working remotely than ever before, this is a prime season for hackers.…
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Ebook
Multi-factor authentication: the one-two punch against cybersecurity attacks
Imagine if the only thing standing between your company’s data and a million-dollar data breach was one user’s password. Starting to sweat a little? Well, the truth isn’t far off. One user’s login…
Guide
6 Reasons Why Change Management Software Cannot Work Alone
Change management software is a necessary tool to keep pace with the ever-changing technological needs of today’s business environments. But using this software alone isn’t the most efficient path to…
Infographic
A change management strategy that works
Ideally, employees would be flexible about improving the way they work—without elaborate or micromanaged change management training. This ideal change is possible—for your organization, too.…
Infographic
Microsoft Teams software adoption challenges
Microsoft Teams can change the way your business works. Collaborate in chat, meetings, and files all in one application. Plus, it’s powered by the cloud for convenient anywhere, anytime access. But,…
Ebook
The state of cybersecurity
Cybersecurity is critical for the success of your software initiatives and other business goals. See what we've found that you should know.
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Guide
Adopting New Technology in a Post-Pandemic Landscape
In a post-pandemic environment, organizations are leaning on technology more than ever. But getting end users to use their tech more efficiently can be a major challenge in a hybrid landscape. …
Guide
Digital decluttering with Box and Dropbox
In a data-driven world, tech users are seeing increased digital clutter. Good data retention policies coupled with data management practices in Box and Dropbox can help keep your organization’s data…
Guide
How to host inclusive hybrid meetings from the office
You’re probably already hosting virtual meetings. But how well are people in the office engaging with remote attendees? To make sure everyone is seen and heard, check out these 5 tips for hosting…
Guide
A Slack emoji glossary for the modern worker
Most emoji are instantly recognizable, with straightforward meanings that are the same when they’re used in Slack channels. But for some users, specific emoji develop more customized meanings, like…
Guide
Ultimate guide to software ROI
Software adoption can be easy. We've figured it out so you don't have to.
Ebook
A go-to change management plan for productive, happy technology users
Dropbox notes, automations, and naming conventions tips
Infographic
7 super shortcuts
Looking to make super-efficient, super-skilled team members out of your Microsoft users? Check out these 7 super shortcuts to learn the secrets that top Microsoft users take advantage of every day.
Guide
Cheat at change management
Learn how to cheat at change management — and get away with it...
Guide
Your best people are being recruited by your competition.
To keep employees, do this.
Guide
One bullet-proof way to land + expand your SaaS customers.
In this guide, you’ll discover why the status quo undermines your renewals, how to use customer success intelligence to unlock your team’s potential, and how it all leads to higher annual recurring…
Infographic
You can learn new software — FAST
A fast and easy way to teach users new software.
Infographic
THIS not THAT – 3 ways to win more business with training
">">What if we told you that doing these 3 things differently – would that make all the difference?
Infographic
12 overlooked characteristics of a great IT person
Make efficiency more efficient.
Infographic
45 days to a successful champions program
Need more help creating a champions program for tech adoption.
Infographic
33 ways to unlock more software value
Inspire change from the ground up
Infographic
Drive software adoption – at the speed of NOW
Drive sustained adoption from the user to the admin level.
Infographic
How to save 2M a year on unused software
Reinvest where you really need to spend.
Guide
4 wildly effective ways to instantly increase customer renewals.
Connect to customers and train them in your software. See how to do it, right here.
Guide
How to grow SaaS fast … cut onboarding in 1/2.
As your SaaS product grows, learn how to make your customers renew — with fewer CSMs.
Guide
6 sure-fire steps to drive up customer success.
Here are 6 sure-fire steps to drive software adoption and create a better customer experience. So renewals are no longer dreaded — they’re expected.
Guide
3 reasons why you DON’T need a customer success team
I know what you’re thinking, but it’s true. Check out this guide for 3 reasons why you don’t need a CS team. It’s all inside.
Infographic
Customer adoption … 3 ways to press the easy button.
give us 90 days, and we’ll increase your adoption by 15%, or more. See how it works, inside.
Infographic
Onboard, Attract and Differentiate
">">Obliterate your SaaS growth-blockers.
Guide
Flight school for Microsoft 365 Copilot 6 ways to prepare today
">">Work will never be the same again.
Ebook
2024 State of Software Learning & Adoption
The latest trends and information in Customer Education are here. See what we discovered by diving into this eBook.
Guide
Microsoft 365 Copilot Market Preparedness Report
Survey data, analysis and commentary regarding market preparedness for Microsoft 365 Copilot, its potential impact, and how organizations can prepare.
Guide
The pre-flight checklist for Microsoft Copilot
Your pre-flight checklist for Copilot is here. Don't miss these important ways to prepare for this powerful tool.
Blog article
What is Customer Education? Everything you need to know
Discover the essentials of customer education. Learn about its main goals, key roles, and the positive impacts it can have on your business.
Blog article
BrainStorm named a winner of the 2024 SaaS Awards for Best SaaS Product for eLearning
BrainStorm has been named a winner in the 2024 SaaS Awards for Best SaaS Product for eLearning, recognizing its innovation and impact in digital learning solutions.
Webinar
New Metrics for Customer Education - and How to Track Them
Join seasoned B2B tech customer education leader, for a dive into the new metrics that are reshaping how companies track and value customer training.
Blog article
BrainStorm recognized as Overall SaaS Award Winner in the HR & Learning Category
BrainStorm wins 2024 APPEALIE for HR & Learning SaaS. Discover how our platform delivers personalized, scalable learning to meet modern challenges.
Webinar
How to Build Your Customer Education Strategy
Join Vicky Kennedy, CEO at Echtus for a conversation about building a customer education program.
Blog article
Choosing the perfect customer education learning model
Discover how to select the perfect learning model for your unique customer education program. Learn how to design impactful software training that aligns with your specific user demographics.
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Blog article
Building a customer education program focused on software adoption
In this step-by-step guide, we'll help you create a laser-focused customer education program that drives software adoption and retention. Learn how to define SMART goals, understand your audience, and consider product nuances.
Blog article
7 Common Software Pilot Mistakes (2026 Guide)
Avoid the 7 most common software pilot mistakes before your next rollout. Practical advice for IT teams running enterprise software pilots.
Blog article
BrainStorm wins the CLN Trailblazer Award as the Most Innovative Solution Provider
BrainStorm wins the 2024 CLN Trailblazer Award as the Most Innovative Solution Provider. Read more about the award and how we are innovating.
Blog article
BrainStorm wins Sales, Customer Service 2024 Technology Partner of the Year
BrainStorm wins the 2024 Stevie Award for Sales and Customer Service. Discover how our platform enhances customer onboarding, education, and adoption.
Webinar
Copilot Use Cases & Rollout Plan
Save your seat as BrainStorm and Microsoft sit down to discuss Copilot for Microsoft 365 Organizational Use Cases
Webinar
Top 5 Content Hacks for Reaching 18M Views from End Users Yearly
Learn how to create engaging content for customers and end users, develop new materials, and concisely present complicated information.
Blog article
12 software puns that make way too much sense
We couldn't help ourselves. See our favorite software puns that we can relate to a little too much.
Blog article
Four tips for Customer Success leaders from Maranda Dziekonski, Top 50 CCO
Four tips from Top CCO Maranda Dziekonski for Customer Success leaders.
Blog article
Executive sponsorship: why it makes or breaks AI rollouts
Executive sponsorship makes or breaks technology rollouts. Learn how executive sponsors drive software adoption, change management, and AI initiative success.
Blog article
5 lesser-known ways you are unprepared for M365 Copilot
Explore these 5 lesser-known ways that you might be unprepared to launch M365 Copilot this year.
Blog article
🔉 SaaS Therapy: A masterclass in SaaS customer relationships
SaaS Therapy, the podcast for customer-facing teams looking to strengthen their customer relationships. #customersuccess
Blog article
7 ways IT drives revenue (that you didn’t know about)
Dive into the new ways IT professionals are driving new business revenue
Blog article
AI at work: How to securely launch AI tools to your end users
Are you ready to roll out AI tools securely? Learn how CIOs and CISO's can minimize risk while still ensuring their users have best-in-class tools.
Blog article
Preparing your organization for Microsoft 365 Copilot
Unlock the full potential of Microsoft 365 Copilot for your organization with these essential preparation steps.
Blog article
SaaS Metrics: The case for looking beyond Monthly Active Usage (MAU)
You already know that MAU isn’t the only metric for SaaS success. But even the most sophisticated software companies get MAU tunnel vision
Blog article
Digital employee experience: Bridge the gap between HR & IT
The digital employee experience is critical to business success but today, it’s lost in the gap between HR and IT.
Blog article
BrainStorm named 2023 Top Workplace by Salt Lake Tribune
BrainStorm named 2023 Top Workplace by Salt Lake Tribune. Read more about why it's great to work at BrainStorm.
Webinar
Is Your CS Team Building Ikea Furniture?
How email templates, on-demand videos, and knowledge-based articles help with software adoption. The adoption process should be simple.
Blog article
What is workflow learning?
Workflow learning is teaching people about the things they are already doing, while they’re doing them. Because that’s when they care most, and they’ll remember best.
Blog article
5 ways leading companies train their end users
Picture a world where software training is as dynamic as the people it serves. It’s time to say goodbye to your LMS and modernize the learning experience.
Blog article
Microsoft Teams adoption tips
Seven proven Microsoft Teams adoption tips that get your users to actually change how they work, not just accept a new app.
Blog article
The 6 things customers wish their CSMs realized
SaaS companies spend $13.5MM/yr (and growing) on products built to solve problems that wouldn’t exist if they could simply deliver the right solution in the first place.
![[LISTEN] Voice of a SaaS client: What your clients actually need from you to get an ROI](https://www.brainstorminc.com/hubfs/LISTEN%20Voice%20of%20a%20Saas%20Client.jpg)
Blog article
[LISTEN] Voice of a SaaS client: What your clients actually need from you to get an ROI
Hear from SaaS client about why they can't get their users to adopt your product.
Blog article
Fishbowl credits BrainStorm for G2 product award
BrainStorm celebrates Fishbowl's second G2 adoption award. See how Fishbowl uses BrainStorm for scalable onboarding, training, and customer success.
Webinar
Change & Adoption Webinar
Learn how to maximize the ROI from your technology investment with insights from Microsoft and BrainStorm.
Blog article
BrainStorm as sponsor at Gainsight Pulse, with industry expert Greg Daines
At Gainsight Pulse conference, Brainstorm joined CEO of ChurnRX, Greg Daines, for a conversation on customer retention strategies. Learn how BrainStorm's client enablement platform translates data into action for improved customer results.
Blog article
4 ways you can simplify collaboration with Microsoft Loop
Microsoft Loop is a powerful tool for collaboration and workstream optimization. Learn how you can use it to work more efficiently today!
Blog article
BrainStorm ranks among highest-scoring businesses on Inc. Magazine's annual list of Best Workplaces for 2023
BrainStorm ranks among highest-scoring businesses on Inc. Magazine’s annual list of Best Workplaces for 2023
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Webinar
See the BrainStorm Integration with Viva Learning
Save your seat for an information session on the new Brainstorm and Viva Learning integration.
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Blog article
BrainStorm partners with leading Google partner, Promevo
The BrainStorm platform delivers results to Promevo customers for effective onboarding, transitioning, coaching, and optimization of their technology.
Blog article
4 Transformative A.I. Hacks for SaaS L&D Teams
While it’s true that not all use cases for artificial intelligence (A.I.) in learning and development (L&D) have matured fully, the considerable increase in productivity and capacity offered by A.I. presents a first-mover advantage for teams who can start weaving it into their workstreams.
Webinar
Prepare to Go Out of Office with Google Workspace
Update your Google Calendar, working hours and location, Gmail Vacation Responder message, and your Google Chat notification message.
Blog article
13 new ways to grow your SaaS customer retention—fast.
You’re obsessed. With customers. It’s in your job description, sure, but it’s also in your blood. You practically eat, breathe, and dream about customer retention. Good. You’re in the right place. So, here are 13 brand-new ways to grow your SaaS customer retention efforts fast.
Blog article
Customer success — how to stop making renewals feel like they were just good luck.
You're the glue that holds the whole company together. So, learn how to do your job easier, faster and with fewer resources. It’s all here in this blog.
Webinar
Google Workspace: Don't Let Change Spook You
Empower users to embrace change, understand its value, and adopt it by learning why your end users are reluctant to change.
Webinar
Meet your business goals with engaged employees
Come see why Microsoft named us MSUS Partner of the Year for our Teams app and solutions.
Webinar
Feel confident about your employee engagement plan
Come see why Microsoft named us MSUS Partner of the Year for our Teams app and solutions.
Webinar
Keep your productivity momentum without hand-holding
Come see why Microsoft named us MSUS Partner of the Year for our Teams app and solutions.
Blog article
Make your managed services stand out by using the training triple threat
Boost the value of your services by expanding your training offer and automating key business process that support your end user engagement.
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How to do software updates — that are easy on your customers
Sofware updates suck … Yeah, I said it. Break the cycle. Learn how to do software updates — that are easy on your customers.
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Make your training solution a strength, not a weakness
Beef up your training offer with powerful and effective options from BrainStorm.
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BrainStorm, Inc. named Microsoft Teams 2022 Partner of the Year
BrainStorm, Inc. is honored to announce that, out of nearly 800 nominations, they have won the 2022 MSUS Apps & Solutions for Microsoft Teams award.
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The People Side of Digital Transformation
Drive true digital transformation by aligning IT and leadership to ensure technology is implemented correctly and brings value to your organization.
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Data — why IT + HR are failing, and how to fix it.
You've seen it. The gap between IT and HR. I'll share how it impacts the employee experience, why that matters to you, and what you can do about it.
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5 things every IT person must do for threat defense.
5 things every IT person must do for threat defense - Change in progress_Email_Hero Image
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2 SaaS tips to build a loyal customer base
If tech adoption means getting users to log in, that's not enough to boost your retention rates. Instead, give users an 'aha' moment and lower your churn.
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Teams Platform MAU Go to Market Strategy
In this 30-minute webinar to walk through a go to market strategy you can use with our mutual customers to increase Teams Platform MAU.
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3 BrainStorm Features You Aren't Using, but Should
Learn about some features of BrainStorm and Microsoft Teams that can make a real impact on your company's productivity, but often go overlooked.
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6 steps to spike your ROI — it's all in the software training
Comprehensive software training can help your customers overcome their resistance to new technology and increase your ROI on software. Get the details here.
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Stop the software blues: how to fix the top 3 IT challenges
Managing a company’s technology is no mean feat. Most organizations face these 3 common IT issues, but changing up your IT approach can go a long way.
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Tech talk: How to fight the 5 costs of low adoption
Not seeing ROI from your technology spend? Learn 5 ways to fight back, cut costs, and get even your unmotivated users up to speed.
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Impact of Power Apps
This webinar will help you understand how to use Power Apps and how they can make an impact in your organization.
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How to fight the 7 sins of software adoption
Learning new software can be hard, but it’s easier when you know what you’re up against. Here’s the 7 sins of software adoption and how to fight them.
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BrainStorm joins Google Cloud partner advantage program
Did you know that BrainStorm is now a build partner with Google? That's exciting news for Google Workspace customers. Get the complete story here.
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5 learning strategies to get your team up to speed in 1/2 the time
Switch up your training approach and incorporate these 6 learning strategies to engage your team and help them better retain information.
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View four apps at once in Windows 10
The Windows 10 Snap feature lets users view four apps on a split screen, optimizing productivity. And who doesn't want to be more productive? Read more.
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Microsoft Outlook training tips: out of office notifications
In the world of Microsoft Outlook training tips, setting up your out-of-office and calendar notifications is no biggie. Just follow these easy steps.
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Importing and connecting OneDrive files to Power BI
Importing and connecting your OneDrive files to Power BI makes it easy to build reports and visualizations that make your data's key insights stand out.
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5 signs that your team needs Zoom training
Thanks to the pandemic, everyone knows what Zoom is. But if you still think that Zoom is just a videoconferencing tool, prepare to have your mind blown.
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How to do breakout rooms in Zoom
Forget about huge, impersonal virtual meetings. Here’s a step-by-step guide on how to do breakout rooms in Zoom. Check it out!
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The Flexible Synchronicity of Hybrid Work
Tips for managing a best-in-class software stack: Employees struggle with unfamiliarity with new tech, after-hours expectations, and virtual onboarding.
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Best tech tools for transitioning to a new role
Whether you’re officially changing jobs or just taking on more responsibility, transitioning to a new role at work is an uphill battle. But with the right tech tools on hand, you’ll be on top in no time.
Webinar
Unlock the Power of Your Smartsheet App
Learn common motivators and use cases for Smartsheet, as well as the best ways to integrate Smartsheet with your Microsoft tools.
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Zoom recording how-tos anyone can follow
Record your next Zoom meeting to keep an accurate record of assignments and decisions. Use the desktop or mobile apps, save to the cloud, and more.
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How to Use OneNote: Tips, Tricks, and Best Features
Learn how to use OneNote effectively, a Microsoft OneNote guide covering tips and tricks, Copilot AI features, and using OneNote for productivity in 2026.
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How to host a Teams webinar
Why not host a Teams webinar instead of going outside the Microsoft stack? Use these basic how-tos for webinar planning, setup, and execution.
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What is SharePoint used for? A best practice guide
What is SharePoint used for? A best practice guide covering intranet setup, site types, collaboration, and avoiding the most common mistakes.
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How to improve employee cybersecurity awareness—without shame or fear
Fear-based cybersecurity awareness training can’t inspire lasting change. Instead, try a positive, backed-by-research approach as recommended by Forrester.
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Cybersecurity risk management: A resource roundup
Think all simulated phishing campaigns are created equal? Check out these cybersecurity risk management resources before you hit the 'send' button.
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Cloud storage comparison: Box, Dropbox, Google Drive, OneDrive
It's not just a contest of Box vs. Dropbox anymore, since many organizations today use several file storage solutions. Here are 4 of the main contenders.
Webinar
Is Phishing Prevention Possible? Top Tips from Intellinet (an FPT Company)
In this webinar, you'll learn about the core elements of preparing, preventing, and responding to phishing/ransomware, considerations, and more.
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Smartsheet integrations with Microsoft 365
With Smartsheet integrations for Microsoft 365, you can help end users get the most out of their tools by combining the most powerful features of each.
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Data compliance and the 6 types of CISOs
Most CISOs focus on protecting their org from the outside in. But do they have a data compliance policy that helps protect data from the inside out?
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Outside the Mold: Leverage non-Microsoft Software Solutions
Engage end users like never before with BrainStorm. When it comes to productivity software, you're not limited to Microsoft products.
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The digital employee experience and cybersecurity: What the data say
Business leaders say a positive digital employee experience matters--but security execs and IT managers are focused elsewhere. Here's what data say.
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IT and employee experience: how technology enhances the workplace
When it comes to “employee experience,” you might think that’s under HR’s jurisdiction. But the IT department directly impacts technology and training UX.
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Smartsheet: Project management for beginners
Smartsheet seems to live up to its motto of “do more with less.” With tools that are both powerful and easy to use, Smartsheet helps users “streamline workflows, eliminate silos, and achieve more.”
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Watch, Know, Do: Microsoft Adoption at Campbell Soup Company
Why a multichannel communication strategy is critical for digital transformation: Enable your end users to build new technology skills at their own pace.
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Scaling Google Workspace Adoption with BrainStorm QuickHelp
Learn how to motivate end users to change their work habits around technology use and get them to do more with Google Workspace.
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What is Smartsheet? What every IT manager should know
Introducing Smartsheet—a streamlined, dynamic platform that helps team members work faster. Smartsheet makes it easy to track tasks; share, review, and approve files; create workflows; and prepare reports!
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Get Ready for Microsoft Viva
Discover how BrainStorm integrates with Viva Learning and how Microsoft Viva can enhance your organization.
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Increase Microsoft Teams Usage by 400%
Learn how to engage your Microsoft Teams users and discover strategies for software adoption to get the maximum benefit of Teams.
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Data Security in the Remote Workspace
In this webinar, you'll learn why security and compliance are even more important with a remote workforce and more.
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Technology Adoption Landmines to Watch For
In this webinar, you'll learn why and how to avoid the 'one size fits all' software adoption strategy and more.
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Computer Security and Threat Defense for End Users
BrainStorm Threat Defense combines QuickHelp's proven change methodologies with a realistic phishing experience to see how your users will react.
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Technology Change Management at Inter Pipeline
Learn why it's impossible to scale change using traditional training methods alone. Master change management with BrainStorm.
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Back to the Office: Lessons from Remote Work
In this webinar, we share lessons learned from remote work and how to overcome barriers to help you get back in the office.
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Microsoft Teams live event training: A producer's checklist
Did your boss ask you to set up and run a Microsoft Teams live event? If you need a little background about Teams live events, get the what, why, and when here.
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What IT managers dread about user adoption
Increasing user adoption of new software within an organization can be daunting for any IT manager. Learn why and what can be done to improve the process.
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The A to Z of security awareness
As a security executive, you can cover a dictionary’s worth of security-related topics in a single day. In your role, you’re always thinking of new ways for end users to be safe—including educating your users to help them prevent data breaches.
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Reduce Help Desk Calls with a ServiceNow Integration in Teams
Integrations with Teams and other third-party providers reduce Tier-1 helpdesk calls. Foster a culture of self-learning within your organization.
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Should I use Microsoft Power BI or Excel?
We rely on data to make decisions, share ideas, and see the big picture of business processes. So, what’s the data on Microsoft Power BI versus Excel?
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Why people hate security awareness training (and how to fix it)
Any security strategy typically has two parts. First, there’s the preventative side and then there’s the reactive side. Are both necessary? Absolutely.
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The Human Approach to Microsoft 365 Governance and Compliance
Balance freedom and control for optimal Microsoft 365 collaboration: Understand why end users are critical to your organization's compliance strategy.
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How to encourage technology adoption within your organization
Change is never easy, especially when it comes to adopting new software. Learn how you can encourage technology adoption in your organization.
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Level Up Your Training Practice
Shifting from training practice to change management bridges that gap between instruction and behavior—and helps provide the best value.
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Zoom, Teams, and Webex
Best practices for teaching end users when to use Zoom, Teams, or Webex, emphasizing the importance of adoption, security, and compliance.
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Security Awareness Training Tips for Remote Workers
Watch our webinar to learn the top remote security concerns and how to address them with security awareness training.
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Microsoft Teams best practices for better teamwork
Maybe you’ve got the basics down, but these Microsoft Teams best practices will take you to the next level. You can thank us later.
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How phishing training for employees can prevent human error
You’ve seen it before: you put up anti-malware tools, update software, control access to sensitive data—yet, cyberthreats still get through to your users.
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Security awareness training: 7 remote security dos and don'ts
As remote work becomes the new norm, scammers are busier than ever. Protect your remote users with these security awareness training dos and don'ts.
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What your security awareness training is missing
You take security seriously—we can tell. But is there anything missing from your security awareness training that is making your organization vulnerable?
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Prevent cybersecurity risks with phishing awareness training
This post is part 1 of our series about security awareness. Today’s topic is a risk you haven’t even considered yet, and how to handle it: Data Breach.
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Microsoft Teams training tips for your remote team
It takes strong leadership to build an effective team. But how do you do that when you’re managing remote teams and Microsoft Teams training?
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What does a successful simulated phishing training program look like?
Because 90% of data breaches come from phishing, running simulated phishing attacks is a no-brainer for any corporate security strategy. But not all phishing training programs are created equal.
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Change management and the 4 personalities
How do you handle change? The answer to questions of change management may depend on your personality. Here's a rundown of four common ones.
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How Microsoft Teams adoption can make meetings better
Meetings are taking over your world. Thankfully, Microsoft Teams adoption can make your teams' meetings more productive.
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The #1 Teams Learning App You're Not Using
Explore how BrainStorm engages users directly in Teams to boost end-user adoption rates and reduces help desk calls with a searchable learning portal.
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What is Viva Engage (formerly Yammer)?
Microsoft Yammer is a social networking app for organizations. Employees can connect with all their coworkers, beyond their immediate team.
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Microsoft Teams Town Hall: how to host large-scale events
Microsoft Teams Town Hall is the new way to host large-scale events in Teams. Here's how it works and how to set one up.
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Security awareness training - the 6 habits of cyber-safe users
While physical safety precautions are no-brainers, cyber security isn’t always as intuitive as locking your front door.
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How to record a PowerPoint presentation (and share it)
Learn how to record a PowerPoint presentation with narration, AI captions, and audio. Then share it via SharePoint or Teams in just a few steps.
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How to use Microsoft 365 for better collaboration
Odds are, you’re already familiar with the Microsoft 365 collaboration apps. Learn here how these apps can help you achieve better collaboration.
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How to use Microsoft 365 for more business power
You’ve seen those ‘Power’ apps around, probably as you scrolled through the Microsoft 365 apps list. Learn about Power BI, Power Apps, and Power Automate.
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How to use Microsoft 365 for better communication
Here’s how to use Microsoft 365 for better communication with a couple of lesser-known apps. Learn about Sway, Stream, Yammer, Teams, and Outlook.
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How to use Microsoft 365 for better team productivity
Here’s how to use Microsoft 365 for better team productivity. Learn about the Forms, Planner, and Lists applications.
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How to use Microsoft 365 for better personal productivity
How to use Microsoft 365 applications for better personal productivity. Use Sticky Notes, To Do, and MyAnalytics to improve your personal productivity.
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The BOOM Campaign: A princess finds her fairy godmother
The story of a BOOM campaign - told by Rebecca Bird. Rebecca was able to give her sister a truly magical experience.
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Change management tips: helping leaders in change
As change management experts, we're often asked, How do I help my leaders with this change? This just might be one of our favorite questions.
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Microsoft Teams essential habits for getting back to the office
You've adjusted to the world of remote work. Now that you're going back to the office, what are the essential habits in Microsoft Teams you should keep?
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How to build a freaking awesome champions program
Change doesn’t just happen by chance. Follow this guide to build up a champions program that will transform your organization from the bottom up.
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Drive Change, Not a Project
Learn how to move beyond 'on time, under budget' to actually change behavior & why it's impossible to scale change with traditional training methods alone.
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Maximizing Microsoft Teams as a one-stop collaboration hub
Maximize Microsoft Teams as a one-stop collaboration hub. Co-author files, share OneNote notebooks, and add Planner - all within Teams.
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Use Power Automate: Increase efficiency part 3
With Power Automate you can connect work between applications automatically. Create workflows to increase your efficiency.
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9 ways to improve your desktop productivity: increase efficiency part 1
9 ways to improve your desktop productivity, boost your computer productivity, and use your computer efficiently.
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File storage and sharing – which tool when?
Storing and sharing files can be confusing. Microsoft Teams, SharePoint, and OneDrive for Business. Which tool is best, when?
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Multi-factor authentication: up your security game
All it takes is a single compromised log-in, and you could be facing a costly breach. Focused solely on passwords? It’s time to rethink your strategy.
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Increase Microsoft Teams adoption by 400%
Do you have the right foundations to optimize your Microsoft Teams adoption? If not, you may be setting yourself up for failure. Start in the right place.
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The definitive guide to Microsoft Teams best practices
Are you trying to set up Microsoft Teams but need a little guidance? Use our Definitive Guide to Microsoft Teams Best Practices.
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The neuroscience behind learning
... While we still have a long way to go before a solid mastery of the brain, we’ve learned some tried and true facts about the way we learn.
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BrainStorm awarded 2019 Best Workplace by FORTUNE
BrainStorm Inc. has done it again, with its latest inclusion on the 2019 Best Small & Medium Workplaces lists, courtesy of Great Place to Work and Fortune.
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2019 Best Workplace by Great Place to Work®
BrainStorm loves its employees--and the feeling is mutual, says Great Place to Work and FORTUNE, who cite BrainStorm, Inc. among best workplaces in 2019.
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BrainStorm principals John Wade & Eric Farr named Entrepreneur Of The Year® 2019 Award winners
EY announced that John Wade and Eric Farr of BrainStorm, Inc. received the Entrepreneur Of The Year® 2019 Award in the Business Services category in the Utah Region.
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Microsoft Teams memes: how to make and share them
Learn how to make and share Microsoft Teams memes using the built-in Stickers tool. A quick, fun guide to boosting engagement in Teams.
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Minimize distractions with Microsoft Teams adoption
You got to the office hours ago—but your ‘real work’ has yet to begin thanks to multiple interruptions. Can Microsoft Teams adoption minimize distractions?
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Outside Magazine names BrainStorm a 2018 best place to work
BrainStorm is proud to announce that it’s been selected as one of OUTSIDE’s Best Places to Work 2018. This year marks the sixth time that BrainStorm has made the list.
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BrainStorm achieves Microsoft silver cloud platform competency
BrainStorm Achieves Microsoft Silver Cloud Platform Competency
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Derek Adams recognized 2018 CXO of the Year by Utah Business
Utah Business Magazine CXO of the Year: Derek Adams
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2018 Entrepreneur of the year finalists: Eric Farr & John Wade
We are thrilled to announce that our Principal Executives, Eric Farr and John Wade, were recently announced as finalists in the Entrepreneur Of The Year 2018 Utah Region Awards program.
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The BOOM campaign
Learn about the BrainStorm BOOM Campaign. An employee, Jim Anderson, goes on an adventure of a lifetime to find his family in Ireland for his BOOM Campaign.
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Using polls in Microsoft Yammer
Yammer polls are an efficient way to gather feedback from your employees. Here are 5 easy steps to setting up a Yammer poll in your organization.
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How to organize emails in Outlook
A clean inbox is a happy inbox. Learn how to easily organize all of your emails in your Outlook inbox now!