How Boston Scientific Is Taking AI Adoption from Novelty to Habit
About This Webinar
The tools usually work fine. What lags is behavior, and most AI rollouts stall in the same place: they hand people access and hope adoption follows.
In this session, Sue Wagner of Boston Scientific, Principal Specialist – Enterprise Talent Management, joins BrainStorm's Elliott Bullock, Director - Customer Success for a candid look at how her team is taking AI adoption on. And how she’s providing users with an AI skills ladder employees can actually climb.
What you'll learn
- Why AI is a different kind of rollout: no finish line, no fixed workflow, and every role touched differently
- How Boston Scientific put HR and IT under one project umbrella and built a shared skills ladder people can climb
- How to move employees from using AI once to using it every day, and how to see that change instead of assuming it
You'll leave with a practical framework to apply to AI adoption as a behavior problem, and an honest account of how one enterprise is working through it right now.
Speakers
About Sue Wagner
Sue is Principal Specialist – Enterprise Talent Management at Boston Scientific, where she works with a cross-functional team to increase the company's enterprise AI adoption.. Her background bridges HR and IT, a rare pairing that lets her translate between two teams that don't always speak the same language. Most HR professionals don't speak IT fluently and most IT teams don't think in behavioral terms; Sue does both, and that's what makes Boston Scientific's approach different. Over the past year she has built a program grounded in a growth mindset, a shared skills ladder and a network of AI Champions who spread role-specific knowledge across the business.
About Elliott Bullock
Elliott Bullock is a Director of Customer Success at BrainStorm, where he helps organizations turn new technology into everyday habits that stick. He has partnered with Sue for several years, pairing BrainStorm's behavior-change approach with the realities of a large enterprise rollout. His focus is practical: helping teams move past initial training to genuine, role-specific adoption. He brings a customer's-eye view to what actually drives people to change how they work.