Overview

Enter Elka Dunnette, Supervisor of User Experience, and Michelle St. Croix, IT Change Management Analyst. Their small team—barely a handful of people—was tasked with rolling out Windows 10 and Microsoft 365 to 1500 users with only 6 months and a limited budget.

Their biggest concern? That training would just be a checkbox on the project plan. Elka and Michelle wanted to empower people to work more efficiently with their new technology, which meant that the Organizational Change Management (OCM) team needed to create a learning-centered culture that was sustainable beyond the 6-month project.

“I knew I needed help and that I couldn’t just focus on creating content all the time,” says Elka. “I had to really focus more on the high-touch engagements. So that’s where we looked to BrainStorm, to see if [they] could help supplement some of that so that we could focus on other areas of the project and make sure we got that rolled out successfully.”

“

How do you get 1500 users to adopt what you put in front of them?"

The question facing IT leaders at Inter Pipeline

Strategy and Goals

Initially, Michelle and Elka’s team hyped up the “snackability” of the BrainStorm platform. They knew that many of their workers—especially those on the front line—didn’t have time for all-day trainings, so they encouraged employees to check out a video or two over their morning coffee.

But when the COVID-19 pandemic began and Inter Pipeline employees began working from home, the OCM team shifted their approach. They realized that many of their workers were also parents who now had children studying from home as well. In response, the OCM team began the Family-Style Learning Initiative, encouraging employees to learn how to use Microsoft 365 alongside their children during the lunch hour.

“

Users do want to learn; it’s just hard to find time. So, when we provided different learning styles [that were] available outside of traditional work hours, it removed that barrier for them to be able to learn."

Inter Pipeline IT Leadership

The Final Results

With the groundwork laid, the OCM team started to see results very quickly. As users began engaging with BrainStorm, they also started exploring the technology available to them—and quickly came to realize how it could help them during the quarantine.

“We saw a 64% increase in Yammer usage the third day into COVID,” Michelle notes.

And when it came to transitioning from Skype to Microsoft Teams, Elka adds, “Without even having to do a proper [adoption] project, we had 60% adoption organically.”

“

We were creating value as opposed to just stirring change."

Inter Pipeline IT Leadership

64%

Viva Engage (formerly Yammer) Adoption

60%

Teams Adoption

Conclusion

BrainStorm activates change and drives software adoption by using technology to empower people and transform organizations. By partnering with BrainStorm, organizations can more confidently map their Microsoft 365, adoption strategies to key business objectives, track user engagement and innovation, and decrease costs. BrainStorm’s unique, people-focused approach to digital transformation has set it apart as an industry leader and premier Microsoft partner.

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Inter Pipeline

Seamless change during COVID-19

Overview

How do you get 1500 users to adopt what you put in front of them?"

What is BrainStorm?

Strategy and Goals

The Final Results

We were creating value as opposed to just stirring change."

Conclusion

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