Platform for faster customer onboarding

Land the value of your product with customers from day one. Give customers exactly and only what they need to get started, and nudge them along when they get stuck.

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Adaptive onboarding workflows

Create a custom onboarding flow for your clients, including short videos, pre-scheduled emails, events and surveys. Simply upload your training assets and assemble them into onboarding journeys that scale as your business grows.

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Scale your onboarding resources

Create on-demand customer onboarding journeys that free up time to manage more customers.

Accelerate customer time-to-value

Ensure customers are experiencing value as quickly as possible with a frictionless onboarding process.

Keep tabs on customer progression

See how customers are progressing or falling behind so you know when it's time to intervene.

57%

of customers onboarded without human intervention

51%

reduction in implementation support calls

14%

increase in logo retention

100

days eliminated from customer onboarding

Read the Fishbowl Case Study

What does BrainStorm's customer onboarding platform do?

BrainStorm helps software vendors onboard customers faster by delivering personalized, on-demand training journeys that give customers exactly what they need to get started, dramatically reducing time‑to‑value.

Can onboarding workflows be tailored to individual customers?

Yes, BrainStorm uses triggers and branching logic to automatically customize the onboarding experience for each customer based on their needs and preferences.

Can I use my existing training materials in BrainStorm?

Yes, you can upload your own training assets such as videos, emails, and surveys, then assemble them into onboarding journeys that scale as your business grows.

How does BrainStorm help when a customer falls behind during onboarding?

The platform lets you monitor customer progression in real time and uses inactivity triggers to automatically send reminders, so your team knows exactly when to step in.

How does BrainStorm reduce implementation support costs?

By providing on-demand onboarding journeys, BrainStorm frees up your team from repetitive tasks. Fishbowl, for example, saw a 51% reduction in implementation support calls after adopting the platform.

What results have customers seen with BrainStorm?

Fishbowl achieved 57% of customers onboarded without human intervention, a 14% increase in logo retention, and 100 days eliminated from their onboarding process.

Can onboarding meetings be replaced with something more scalable?

Yes, BrainStorm's Events feature lets you transform repetitive onboarding meetings into high-quality, scalable events that consistently cover all the important details for customers and partners.