Customer success starts with real adoption

Make your customer resources actionable. Say goodbye to hand-holding customers through onboarding and adoption. Instead, help your clients adopt your product independently with turnkey playbooks for end-user training.

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Client support

Teaching clients how to use features
Taking support calls from clients
Helping clients get started
Pointing clients to existing resources
Managing the product for clients

Client strategy

Consulting with high-touch accounts
Holding regular quarterly business reviews
Strategizing with clients
Identifying what matters to clients
Developing contacts within an organization

Adaptive Workflows

Use BrainStorm Flows^TM to create turnkey playbooks for user activation and ongoing adoption—including emails, videos, events and more. Customers just hit “go.”

See how Flows work

What is BrainStorm's customer success platform designed to do?

BrainStorm helps software vendors drive genuine product adoption through Flows that let customers onboard and activate end users independently, eliminating the need for manual hand‑holding by customer‑success teams. It also keeps customers up‑to‑date with your latest rollouts, supporting ongoing adoption and demonstrating value at renewal.

What are BrainStorm Flows?

BrainStorm Flows are adaptive workflow playbooks that automate user activation and ongoing adoption using emails, videos, events, and more. Customers simply click “go” to launch them, or they can customize them as needed.

How do self-service portals work for customers?

Each customer gets their own private portal pre-populated with turnkey adoption playbooks, where they can search for, tailor, and run training experiences directly with their end users.

Can BrainStorm help free up customer success teams from repetitive support tasks?

Yes. By automating onboarding and training through self-service portals and adaptive workflows, BrainStorm helps teams shift away from tasks like taking support calls and pointing clients to resources, so they can focus on higher-value strategic work.

How does BrainStorm address low software license usage?

On average, over 53% of software licenses go unused. BrainStorm gives each client a private portal to message, train, and measure their licensed users, helping get more people actively logging in and using the product.

What communication tools does BrainStorm include?

BrainStorm includes advanced communication tools that let you send targeted messages to admins and end users, such as new feature announcements or monthly tips, to increase awareness and drive adoption.

Does BrainStorm support virtual events and on-demand training?

Yes. You can upload on-demand events globally to each customer's self-service portal, and customers can then schedule and stream those events to their own users, with built-in registration tools included.