Five BrainStorm Features Every Admin Should Know

Whether you’re new to BrainStorm or looking to get more from the platform, this session is built for active admins. We’ll walk through five BrainStorm features every admin should know, including where they differ from QuickHelp and how to put them to work in your environment.

Bring your questions.

What we’ll cover

1. Flows. BrainStorm’s successor to QuickHelp skillpaths. Skillpaths gave you a clear path to put in front of users. Flows do that too, then add dynamic branching based on user behavior, three priority levels that signal what matters and in-flow comms that keep momentum without sending users elsewhere.
2. Triggers. A capability without a direct QuickHelp parallel, and the most net-new piece of the platform to learn. Triggers fire content, reminders or workflows based on what users actually do: license assignment, completion, inactivity and sentiment scores. We’ll walk through three trigger patterns admins set up first.
3. Smart grouping with Microsoft Graph. If you maintained group lists by hand in QuickHelp, Graph criteria offers a different approach. Groups build dynamically from Microsoft 365 attributes (new hires, license types, departments and opt-in audiences) and stay current as people move. We’ll show the setup and how to read the reports it powers.
4. Communications that sequence themselves. The closest analog to QuickHelp’s Productivity Plan, with more range. BrainStorm Communications sequences across email and Teams on launch day and three weeks later. You’ll see how to set up a multi-message campaign once and let it run.
5. In-flow surveys for engagement signal. Where QuickHelp surfaced views and points, BrainStorm surveys give you sentiment, friction points and confidence levels collected inline while users are in the moment. We’ll cover three places to drop them and what to do with the responses.

Two more worth exploring

We’ll close with quick pointers to event registration (for scaling current training with tracking and reminders built in) and the Marketplace (for pulling paid and free content packs into a single library your users can find).

Who should attend

BrainStorm admins, IT leads and anyone responsible for software adoption at organizations that recently migrated from QuickHelp.

What to expect

45 minutes of working demos. Live Q&A at the end. Slides, recording and a follow-up resource doc sent to everyone who registers.