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      Monthly Insights Program 

      For Customer Education professionals

      Complete a monthly anonymous survey on a focused topic within customer education, then join an insights call with your peers to review the survey findings. Get a copy of the survey report to review on your own.

      Participants invest ~1 hour per month participating.

      Each month's survey and call will be facilitated by a different customer education professional, focused on their area of expertise. If you're interested in being a facilitator, please email Debra at dwilson@brainstorminc.com

      June 2025

       Survey deadline: June 25 9am PT

        Insights call: Thursday, June 26 11am PT/2pm ET

      To join, complete the form above and we'll email you the survey and survey discussion call invite.

      1737312724807 (1)

      Samantha Murray, Founder & CEO @AlignedCX

      Topic: How Customer Education can use training insights to empower CS and Sales

      Samantha Murray is a CX strategist, advisor, and founder of AlignedCX, an experience optimization agency helping B2B companies orchestrate customer journeys that drive growth and retention. With a background in product marketing, customer education, and GTM leadership, Samantha partners with scaling SaaS organizations to design full-funnel CX strategies.

      How the monthly insights program works:

      1_Complete Survey

      Monthly Survey

      Complete an anonymous 10–12 question survey on a focused topic in customer education. 

      3_Join calls

      Monthly Insights Call

      Join the monthly insights call led by an expert to discuss findings from the survey. 

      2_Get Insights

      Monthly Insights Report

      Receive a copy of the survey report to review on your own or with your broader team.

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