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Customer Success: Tell your value story or face extinction?

 October 11th, 2023
  11:30am ET

As SaaS leaders become laser-focused on profitability they're putting the Customer Success organization’s impact and funding under the microscope. Join our conversation with Chris Dowse, VP of Customer Outcomes to learn from his experience implementing Value Realization at both Smartsheet / ServiceNow on $800MM+ in renewals.

We will discuss Chris's best practices for

• Building Value Realization stories through telemetry w/out leaving the math behind
• Delivering Customer Value that naturally upsells to Execs
• Demonstrating the ROI of Customer Success

Learn why value management is foundational to both customer and SaaS-provider success alike.