Jason Noble and Jason Whitehead dive into real-world strategies for boosting user adoption. From early user involvement to the power of change management and understanding what truly motivates users, they share lessons learned and actionable insights to help you avoid pitfalls and drive long-term success.
Jason Whitehead is a user‐adoption powerhouse with over 25 years of experience helping organizations unlock real ROI from their IT investments. As co-founder of Success Chain, he designs and delivers coaching, training, and eLearning programs that turn underused systems into success stories. Jason regularly shares practical tactics on jasonwhitehead.me and LinkedIn—bringing clarity and customer-centric expertise to SaaS leaders, CIOs, and change agents alike.
Jason Noble boasts 30+ years of leadership in customer success and technology services, guiding both Fortune-level brands (Sony, Reed Elsevier) and nimble tech startups. He’s built and overseen global customer-success and service-delivery programs at executive and board levels, championing customer-led growth principles. A recognized thought leader, Jason serves on international advisory boards and co-hosts “The Jasons Take On” podcast—always exploring innovative ways to drive adoption and business value.
Alyson La, formerly of GitHub, and BrainStorm’s Adrian Thomas share proven tactics—from tackling BI-tool hurdles and pinpointing user needs to crafting targeted training, defining success metrics, and securing executive sponsorship—all to drive seamless adoption and embed new apps into daily workflows. Walk away with actionable insights to conquer resistance and ensure lasting engagement.
Alyson La is a seasoned technology leader with a proven track record of driving successful change management and tool adoption initiatives. During her time at GitHub, she played a pivotal role in navigating transitions between various BI tools, fostering a culture of data-driven decision-making, and ensuring minimal disruption to existing workflows. She is now a Data and AI educator with tech-moms where she helps women upskill to obtain jobs in tech.
Adrian Thomas transitioned from a decade as an elementary-school teacher to a Customer Success Manager at BrainStorm, where she drives adoption and delivers measurable value for some of the company’s largest accounts. By blending empathy, clear communication, and strategic guidance, she excels at guiding clients through complex change and embedding business-critical apps into daily workflows.
Todd Kirk and Bryant Boyer unpack the complexities of Microsoft Power Platform adoption—from establishing governance frameworks and a Center of Excellence to designing structured user training and engagement programs. Bryant outlines the maturity levels of implementation and the long-term commitment required for real success, while Todd shows how to empower citizen developers without sacrificing security. Together, they offer a roadmap for balancing innovation and control to drive sustainable platform growth.
Bryant Boyer, Director, Microsoft Power Platform Architect and Governance Specialist at Slalom, brings eight years of experience transforming business processes with Microsoft Power Platform and low-code development. He’s architected enterprise solutions for organizations from 50 to 500,000 employees, leveraging deep expertise in governance, security, environment management, and DLP strategies to enable scalable citizen-development models. A collaborative problem-solver, Bryant applies his unique perspective to tackle complex challenges and drive meaningful impact.
Todd Kirk, Solution Advisory at BrainStorm, is a customer-adoption specialist with over a decade of experience guiding enterprise clients through new-technology rollouts. He began his career as a project manager coordinating professional services, then transitioned to facilitating senior-leader training at large corporations. His team even developed the first scaled technology-adoption solution of its kind, and his skill set spans content strategy, customer onboarding, product management, video production, webinars, live in-person training, and strategic partnerships. Originally from Southeast Texas and now based in Pleasant Grove, Utah, Todd continues to uncover what drives organizational software success.
Stephen Rose and BrainStorm’s Troy McCleve explore AI’s evolution—from Microsoft Co-Pilot vs. ChatGPT to the rapid rise of AI in business—learn why data quality, clear governance, and permissions frameworks are non-negotiable. They’ll share how leadership buy-in, empowered change champions, and a vibrant user community drive seamless AI rollouts and prepare your organization for tomorrow’s innovations.
Stephen Rose is a technology adoption consultant who guides organizations worldwide through planning, piloting, deploying, managing, securing, and adopting Microsoft 365, Teams, Copilot, and various AI and third-party solutions. With 15 years at Microsoft—including roles as a Microsoft Certified Trainer and, from 2009 to 2023, leading IT Pro readiness for Windows, OneDrive, Office, Teams, and Copilot—he now empowers clients to optimize their existing tools and prepare for next-generation AI-driven work methods.
Learn more at stephenlrose.com.
Troy McCleve is a Senior Marketing Manager at BrainStorm, dedicated to helping customers maximize ROI from the software tools they use every day. With a passion for creative problem-solving, he collaborates with business leaders, creative teams, and clients to craft and execute strategic marketing plans. Thriving on positive energy and diverse perspectives, Troy delivers innovative solutions that drive customer success and business growth.
