Learn how Quickbase's Customer Success and Customer Education teams are partnering to shift customer stakeholders from barrier-to-bridge for driving successful user adoption & education.
What if user education was so easy, your customers hardly had to think about it?
Join us for a 30-minute webinar featuring Ashley DeKerlegand (Director of Customer Education from Quickbase) as she shares how QuickBase united Customer Success and Customer Education teams to drive customer-led training and adoption, through radical stakeholder enablement.
In this session, you’ll learn:
- Why your customers aren’t engaging with the training resources you’re providing
- How to hold customers more accountable (and drive more self-directed learning)
- How to access training and adoption data for you and your customer so you're never dependent on a slow, manual reporting process
Whether you’re fighting low completion rates, battling churn from “failure to launch,” or just need a smarter way to measure adoption, Ashley’s data-backed insights demonstrate how to turn uneven engagement into 72%+ course completion and 25% higher adoption—without adding more manual work to your plate.
About Ashley DeKerlegand
Ashley DeKerlegand leads Quickbase University with over 12 years of L&D experience, combining customer and employee education to drive business success. With a Master’s in Instructional Design, she uses data and emerging tech to create scalable, impactful learning solutions. Ashley is passionate about aligning education with business goals and staying ahead of SaaS industry trends.
About Casey Trujillo
Casey Trujillo applies over 20 years of experience working with Fortune 100 and Fortune 500 companies to guide them through their digital transformations with a best-in-class solution set. Casey has played an instrumental role in coaching organizations through the process of re-imagining their businesses with applied end-user technology.
