How To Build Onboarding That Scales With Your Customers

The onboarding that worked for your first 50 customers rarely holds up at 500. Kickoff calls multiply, handoffs slip, and customers wait longer to see the value they were promised.

Join Donna Weber, customer onboarding expert and author of Onboarding Matters, and Casey Trujillo, SVP – Sales Excellence at BrainStorm, for a practical conversation on building onboarding that grows with your customer base.

Donna will share frameworks for moving from one-off onboarding efforts to a repeatable system, while Casey will explore how customer education can keep customers learning, progressing, and adopting beyond kickoff.

What you’ll walk away with

• Why onboarding that works at 50 customers can break down at 500
• Best practices for getting customers to value faster
• How Customer Education and Customer Success can work together to scale onboarding
• How to tell whether customers are actually adopting your product, and not just completing onboarding