Blog | BrainStorm | Productivity

Insights

13 new ways to grow your SaaS customer retention—fast.
You’re obsessed.
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Insights

Customer success — how to stop making renewals feel like they were just good luck.
The buck stops with you.
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Insights

4 reasons why — NOT to grow your customer success team.
Do better than brute force.
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Insights

Customer success: 8 ways to win (even when you’re underfunded).
You’re here.
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Productivity

This new recession is a school bully … here's how to beat it
You're sick of it. Here you are … Again. Staring into the eyes of a
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Change Management

Stop the software blues: how to fix the top 3 IT challenges
According to McKinsey, change now happens 10x faster, at 300x the scale,
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Change Management

Tech talk: How to fight the 5 costs of low adoption
“You’re the IT manager—you figure it out.”
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Change Management

How to fight the 7 sins of software adoption
Software adoption can be hard. Learning new things is always hard. Who
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Change Management

6 learning strategies to get your team up to speed in 1/2 the time
When it comes to training—for new tech, security, HR, customer service, or
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Microsoft 365

View four apps at once in Windows 10
Whether you’re still working remotely or back in the office, there’s no
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