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Why Customer Education Teams Need to Think More Like Product Teams
The environment customer education was built to serve has fundamentally changed. When software shipped once or twice a year, CE programs had time to build thorough courses, review them carefully and ...
August 05, 2026 Read more →
The Hidden Cost of Customer Education: Content Operations
Most customer education teams believe they're in the adoption business. They are. The problem is that many of them ...
Adoption Dies in the Gap Between Vendor and Customer
The moment a customer signs a contract, both sides want the same thing. The vendor wants the customer to succeed. The ...
AI is everywhere. Adoption isn't. What's causing the gap?
There's a quiet pattern happening inside most companies right now.
Which AI Adoption Zone are your users in?
The 4 Zones of Enterprise AI Adoption Posted May 12, 2026 — BrainStorm Inc.
How To Modernize Your Academy Without Starting Over
Modernizing your academy doesn't mean dismantling it. It means adding the right layers on top of what you already ...
The Quiet Gap Growing Inside Most Customer Academies
You've put real work into your customer academy. The courses, the certifications, the learning paths. It took time, ...
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2025 Stormies Award Winners: Digital Employee Experience
Table of Contents The Catalyst Award The Connector Award The AI Trailblazer Award The Visionary Award The Partner ...
Driving Enterprise AI Adoption: A Leader’s Guide to AI Training and Adoption
An MIT report, The GenAI Divide: State of AI in Business 2025, found that 95% of generative AI pilots fail to deliver ...
Beyond pilots: Why 2025 demands AI adoption at scale
Don't get stuck in pilot mode.