maritz-travel
Company

Maritz

Industry

Services

Employee Count

4000

See how Maritz saved 460 hours/week — in Microsoft 365.

Maritz loves to recognize people for doing their best work.

When it came time to adopt Office 365, Maritz took the time to empower its team. How? By helping them to work smarter and measuring the value of changing their behaviors.


Overview

To help its 4,000 employees take on Office 365, Maritz called in Brennan Handley, a marketing and communications specialist on Maritz’s IT Services team, to lead the charge.

She faced a major challenge right away. Some of Maritz's users felt a bit overwhelmed. But, many were so eager to try Office 365 — the company’s only IT trainer just couldn’t keep up with them.

Soon, Brennan realized she needed an on-demand learning platform. With BrainStorm, Brennan could help her new users get up to speed. Here's how she got the team on board...

“When trying to communicate to the employees at Maritz about an upcoming change or a rollout of new technology, we have to kind of think about two different groups of people: Some [who] are really ready for change and . . .[others who] are kind of resistant to that change."

Brennan started out small.

First, she promoted QuickCasts, small videos to share Office 365 skills in the BrainStorm platform. After seeing a positive user response, she also started sending out QuickTip emails—short messages focused on a single skill—user engagement kept going up.

And, that led to a lightbulb moment...

“We can customize BrainStorm for what Maritz needs,” Brennan said. “We can create our own learning experiences and specific content based on what’s happening right now. at Maritz.”


Maritz Abs
“Brainstorm is really there to help. They’re always asking, ‘What do you guys have going on that we can help you with?’ or ‘Are there any problems that we can help you solve?’ I really feel like they have our best interests in mind and really just want to help Maritz as a company.”

Results

As the Office 365 campaign progressed, Brennan—and management—were thrilled by the employee response to BrainStorm.

Real-time data told the story.

“We’ve noticed that once people start training and learning, they just want to keep going, going, going. And BrainStorm has really allowed us to keep offering on-demand, self-help training options to people,” Brennan reported. 

“BrainStorm has really changed the way that we approach initiatives. Instead of taking our time creating user guides and videos, we focus our time with end-users.”

For Brennan and the rest of the IT Services team, working with BrainStorm has brought incredible rewards, maximizing IT’s efforts without adding to their workload.

460
hours saved per week

About BrainStorm

BrainStorm, Inc.’s mission is to change the way the world works. With more than 26 years of experience, BrainStorm has helped thousands of Fortune 100 companies to transform the way they interact with software; creating productivity and employee engagement around the world.

With its 360-degree platform, BrainStorm delivers personalized, relevant content to every kind of employee—to create new skills and measurable change to enterprise learning. Their SaaS platform boasts features like assignable and customizable content, live, instructor-led training, interest groups, and a committed Client Success Manager.