Plante Moran, a certified public accounting and business advisory firm, knew that technology could do more than help its business run smoothly—it could enable employees to advance in their roles and careers. But they struggled to find a scalable onboarding and training solution to accommodate hundreds of new employees who needed training every year.
Historically, technology training at Plante Moran had been a fast, one-size-fits-all event. In one afternoon, new hires were handed their laptop, quickly introduced to Microsoft Office and other specialized applications, and sent on their way. How-to guides and articles were provided for follow-up questions, but they were often outdated or hard to find.
Plante Moran knew that giving each new employee the same training wasn’t giving them the unique know how they needed—especially in their first crucial months at the organization. Some departments depended on Excel while others never touched it. Some users lived in PowerPoint while others had barely heard of it. The organization needed a solution that would provide personalized learning to a diverse user base no matter their skill level, experience, or department.
Although Plante Moran tried to create a solution from scratch, they realized that their time and efforts weren’t getting them the results they were looking for. With sixty new employees needing onboarding in just a few weeks, Plante Moran enlisted BrainStorm to help create an effective experience that would get users up and running fast.
"We wanted to be sensitive to employees’ time by helping them digest learning content focused on the applications they really need for their specific roles when they need it most."
BrainStorm is a software adoption solution that combines content expertise with an intelligent platform—all designed to transform the way users work with their technology.
Learn more about BrainStormTogether with BrainStorm, Plante Moran designed an onboarding experience that would set every employee up for success from their very first day. By using the BrainStorm platform as a one-stop learning hub, Plante Moran was able to centralize and standardize new hire training while also providing ongoing supporting through a robust learning library.
When users logged in to BrainStorm for the first time, they answered questions about how they worked, applications they were familiar with, and topics they’d like to learn more about. Based on their responses, BrainStorm assigned users content that would help them get started in their new role and enhance their existing skills—including organization-specific content that Plante Moran had created for their users.
In addition to BrainStorm’s content recommendations, Plante Moran was also able to prioritize and assign content that they wanted to make sure their users consumed. Users were given 30-45 days to complete their assigned training, which Plante Moran would be able to track through BrainStorm’s admin dashboards.
"The BrainStorm platform changes the way we all learn. It’s extremely intuitive and it allows us to establish organizational initiatives with a personalized touch. We like that it can tailor itself to our firm’s needs. It speaks to individuals to help them do their jobs better."
Blog post