Updated Weekly! Last update: July 19, 2024
There are currently opportunities available at the following top-rated companies for positions in customer education, customer training, customer adoption, and GTM enablement:
1. Learning Experience Designer, SCC @Lyft (Nashville, TN)
The TL;DR: Lyft is seeking a Learning Experience Designer to develop engaging training programs and learning solutions. Based in Nashville, TN, you'll collaborate with teams to create effective training materials, manage projects, and drive continuous improvement in customer support training.
About the role: As a Learning Experience Designer at Lyft, you'll be responsible for designing and developing comprehensive learning solutions from start to finish. You'll work closely with training teams to create engaging content and ensure it meets the needs of global teams. Your role involves managing projects, building strong stakeholder relationships, and using data to improve learning outcomes. You should have experience in instructional design, LMS environments, and various e-learning tools.
About the company: Lyft is committed to improving lives through the world’s best transportation solutions. We foster an open, inclusive, and diverse environment, connecting people and transforming communities. At Lyft, we strive to innovate and provide exceptional experiences for our riders and drivers, ensuring our solutions are accessible and impactful.
2. Senior Director Learning & Enablement @Honeywell (Atlanta)
The TL;DR: Reporting to the VP of Customer Experience, you'll build the customer and employee education strategy that will move the needle on key metrics like customer satisfaction, reduction in customer support tickets, and customer expansion.
About the role: The Senior Director of Learning and Enablement (L&E) at Honeywell is responsible for global product and solutions training for customers and HBT employees across all functions. Based in Atlanta, they develop training strategies, create courses for internal and external customers, collaborate with product leaders on NPI courses, and drive revenue through in-person or online course delivery.
About the company: Honeywell is a multinational conglomerate that operates in aerospace, building technologies, performance materials, and safety and productivity solutions. They produce a range of products and services for these industries, from aerospace engines and building automation systems to specialty chemicals and safety equipment.
3. Customer Enablement Manager @Lighthouse (Denver, CO)
The TL;DR: Lighthouse is looking for someone to lead the charge in boosting the capabilities of Lighthouse's global customer operations team through strategic training and enablement initiatives.
About the role: You'll be developing and delivering comprehensive training programs covering all aspects of customer operations, including onboarding, product features, and ongoing skill enhancement, aimed at ensuring operational excellence and scaling the team effectively.
About the company: Lighthouse, formerly OTA Insight, is pioneering new solutions in commercial strategy for the hospitality industry, backed by a recent $80 million Series B funding to fuel its mission of transforming complex data into actionable insights to maximize revenue. With a diverse and expansive team, Lighthouse is set to lead innovations in the hospitality sector.
4. Director of Sales Enablement & Customer Education @Mailchimp (New York & Atlanta)
TL;DR: As the Director of Sales Enablement & Customer Education at Mailchimp, you will spearhead efforts to empower both customers and customer-facing teams. Your role involves scaling digital education and self-help support for global customers and partners, providing online resources, training, and certification to drive success on the Mailchimp platform.
About the role: In this pivotal position, you will lead an organization dedicated to equipping customers and internal teams with the skills and knowledge needed to excel. Your responsibilities include developing and executing global strategic plans, shaping customer education efforts, and collaborating with cross-functional teams to ensure alignment with business objectives.
About the company: Mailchimp addresses one of the biggest challenges faced by small businesses – acquiring customers. With over 13 million businesses relying on Mailchimp to grow, the company is poised for transformative innovation. Backed by Intuit, Mailchimp is at the forefront of empowering businesses to manage and grow with ease, offering unparalleled performance and support to its customers.
5. eLearning Specialist @Guidehouse (Annapolis Junction, MD)
The TL;DR: Guidehouse is hiring an eLearning Specialist to develop high-quality digital training content. Based in Annapolis Junction, MD, this role requires strong technical skills, experience with eLearning tools, and the ability to handle complex projects while ensuring compliance with SCORM and accessibility standards.
About the role: As an eLearning Specialist at Guidehouse, you'll be responsible for creating impactful digital learning experiences from conception to deployment. You will collaborate with stakeholders to develop multimedia content, design engaging training materials, and ensure they meet accessibility and SCORM standards. Your role involves using eLearning authoring tools, managing multiple priorities, and contributing innovative ideas to enhance training effectiveness.
About the company: Guidehouse is a leading global consulting firm dedicated to providing comprehensive solutions and services. We focus on delivering innovative and effective strategies to our clients, with a strong commitment to diversity and inclusion. Our diverse team is passionate about improving organizational performance and creating a supportive workplace environment.
6. Sr. Director, Global Customer Education Services @Smartsheet (Remote eligible)
TL;DR: As the Sr. Director of Global Customer Education Services for Smartsheet University, you'll lead a team in creating compelling learning experiences for customers and partners. You'll shape a world-class learning program, working across Smartsheet to refine and grow the education services business.
About the role: You'll craft and execute the global content and learning strategy for customer training and enablement, ensuring the development and delivery of impactful learning experiences for all Smartsheet products. Additionally, you'll lead a team of Learning Experience Designers, Instructional designers, and professional trainers, driving a culture of continuous improvement.
About the company: Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform. From enterprise to organizations, Smartsheet empowers teams to continuously make an impact in a transformed world.
7. Senior Principal Training Lead/Evangelist - Generative AI @Oracle (Remote)
The TL;DR: In this role at Oracle, you would lead and develop training for generative AI professionals, delivering instructional content, hands-on labs, and technical blogs to inspire and educate on Oracle Cloud Infrastructure.
About the role: As a Senior Principal Training Lead/Evangelist, you will engage with generative AI professionals, data scientists, and developers. Your responsibilities include delivering training, developing instructional content, designing sample code and applications, creating hands-on labs, writing technical blogs, and presenting at industry forums. You should possess deep knowledge of generative AI, classical AI, machine learning, and cloud architecture, with experience working with large organizations. Additionally, you will need excellent presentation skills, technical knowledge, and the ability to translate complex concepts into easy-to-understand training materials.
About the company: Oracle is a world leader in cloud solutions, leveraging tomorrow's technology to solve today's problems. We are committed to innovation through diverse perspectives and inclusive practices. With a 40+ year history of integrity and success, Oracle offers global opportunities and a competitive suite of employee benefits, including medical, life insurance, and retirement options.
8. Engagement Manager - CX @Qualtrics (Provo, UT)
The TL;DR: Qualtrics is looking for an Engagement Manager - CX to lead impactful customer experience programs. Based on experience in software implementations and consulting, this role involves managing projects, building client relationships, and shaping product enhancements to drive Qualtrics' success.
About the role: As an Engagement Manager - CX at Qualtrics, you'll spearhead the design and delivery of customer experience programs, leading virtual project teams and influencing program outcomes. You'll build strong client relationships, ensure project alignment with customer and company goals, and advocate for product improvements based on customer feedback. This role offers opportunities for professional growth and cross-functional collaboration.
About the company: Qualtrics is a global leader in Experience Management, dedicated to helping organizations deliver exceptional experiences. With over 18,000 clients worldwide, we create software that transforms how businesses engage with their customers, teams, and products. Our innovative approach and dynamic teams are committed to driving meaningful change and continuous improvement. Join us to be part of a mission-driven company that values growth, collaboration, and making a positive impact.
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