Updated Weekly! Last update: September 9, 2024
There are currently opportunities available at the following top-rated companies for positions in customer education, customer training, customer adoption, and GTM enablement:
1. Principal, Creative Enterprise Customer Beta Operations @Adobe (CA, UT, GA, MA, WA, NY)
The TL;DR: Adobe is seeking a Principal for Creative Enterprise Customer Beta Operations to standardize and manage our alpha/research and beta product programs. You'll work closely with internal teams and customers to ensure smooth program execution, feedback integration, and successful product development.
About the role: As a Principal in Creative Enterprise Customer Beta Operations at Adobe, you’ll be instrumental in creating and managing processes for our alpha/research and beta product programs. This role involves collaborating with product management, sales, and legal teams to recruit and support customers, track program milestones, and gather strategic insights to drive product success.
About the company: Adobe is a global leader in digital experiences, empowering people to create stunning visuals, videos, and applications. We are passionate about innovation and providing equal opportunities for our employees. At Adobe, we believe in fostering a culture of creativity, collaboration, and continuous learning to drive the next big ideas forward.
2. Senior Customer Success Account Manager @Microsoft (San Francisco & New York City)
The TL;DR: Microsoft is seeking Senior Customer Success Account Managers to lead customer engagements, drive cloud adoption, and orchestrate cross-functional programs. This role involves deep customer relationship management and strategic execution to enhance customer outcomes.
About the role: As a Senior Customer Success Account Manager at Microsoft, you'll lead customer success initiatives and manage complex account strategies. You'll build strong relationships with key stakeholders, align Microsoft solutions with customer needs, and drive transformational outcomes. The role offers flexibility with up to 50% remote work and provides opportunities for career advancement across various Microsoft business groups.
About the company: Microsoft is dedicated to empowering individuals and organizations through cutting-edge cloud solutions and support. As a global technology leader, Microsoft fosters a culture of innovation and growth, aiming to make a positive impact worldwide. With a commitment to diversity and inclusion, Microsoft continues to shape the future of technology while supporting its employees' professional and personal development.
3. Lead, Customer Success Enablement @Freshworks (Denver, CO)
The TL;DR: As a Lead in Customer Success Enablement at Freshworks, you'll develop and deliver impactful training programs to empower customer success teams. This role requires strong experience in customer success training, excellent presentation skills, and the ability to work both independently and collaboratively in a fast-paced environment.
About the role: The Customer Success Enablement Lead will create and implement training programs that align with Freshworks' goals. You’ll collaborate with stakeholders to build content and deliver sessions, both in-person and online, to enhance team performance. A proactive approach and proven experience in customer success training are essential.
About the company: Freshworks, based in San Mateo, California, provides cloud-based software solutions that improve customer and employee experiences. Serving over 65,000 companies globally, Freshworks is known for innovation and customer satisfaction. The company values diversity and offers a supportive environment for all employees.
4. Customer Success Onboarding Manager @Sigma (San Francisco & New York City)
TL;DR: Sigma Computing seeks an Onboarding Manager to guide new customers through their initial use of Sigma, ensuring effective adoption and training. The role involves managing key onboarding milestones and providing BI expertise to help customers achieve their first value with Sigma.
About the role: As an Onboarding Manager at Sigma Computing, you'll drive customer onboarding by tailoring implementation designs, teaching best practices, and managing critical milestones from kickoff to go-live. You'll focus on ensuring customer self-sufficiency, providing BI expertise, and creating feedback loops to enhance the onboarding process.
About the company: Sigma Computing revolutionizes cloud analytics with its intuitive, no-code platform that enables business users to explore data and make informed decisions. Recently securing $200M in Series D funding, Sigma continues to innovate in BI and AI, offering a collaborative and flexible work environment with generous benefits and equity opportunities.
5. GTM Enablement Manager, eLearning Specialist @Guidehouse (San Francisco, CA)
The TL;DR: The GTM Enablement Manager at OpenAI, you'll develop and deliver training programs to empower our Go-To-Market teams, ensuring they are equipped to drive success with our AI products. This role is vital for scaling our revenue operations and fostering a culture of learning.
About the role: As a GTM Enablement Manager, you will create and implement training materials that translate complex AI products into accessible knowledge for sales and customer-facing teams. Your work will ensure alignment across teams, measure the effectiveness of enablement programs, and drive continuous improvement in a high-growth environment.
About the company: OpenAI is committed to developing safe and beneficial artificial general intelligence (AGI) for all humanity. By pushing the boundaries of AI capabilities, OpenAI strives to create products that address global challenges while prioritizing safety and human needs. We value diversity and inclusivity, fostering a workplace where every perspective is respected.
6. Learning Designer @Meta (CA, NY, TX, & WA)
TL;DR: The Learning Designer at Meta, you'll develop and implement learning strategies for role-specific skill development, including onboarding and ongoing training. This role involves designing content, managing relationships with subject matter experts, and facilitating programs to enhance skills across various teams.
About the role: As a Learning Designer, you will lead the design and implementation of learning initiatives, from needs analysis to content creation and facilitation. You'll work cross-functionally to develop strategies, manage stakeholders, and ensure programs meet success metrics. Your role includes innovating learning methodologies and maintaining effective communication with key stakeholders.
About the company: Meta focuses on advancing role-specific skill development through strategic learning initiatives. Located in Bellevue, WA, and other locations, it emphasizes a dynamic, fast-paced environment where innovation in learning and development is key to supporting organizational growth and addressing emerging skill gaps.
7. Senior Principal Training Lead/Evangelist - Generative AI @Oracle (Remote)
The TL;DR: In this role at Oracle, you would lead and develop training for generative AI professionals, delivering instructional content, hands-on labs, and technical blogs to inspire and educate on Oracle Cloud Infrastructure.
About the role: As a Senior Principal Training Lead/Evangelist, you will engage with generative AI professionals, data scientists, and developers. Your responsibilities include delivering training, developing instructional content, designing sample code and applications, creating hands-on labs, writing technical blogs, and presenting at industry forums. You should possess deep knowledge of generative AI, classical AI, machine learning, and cloud architecture, with experience working with large organizations. Additionally, you will need excellent presentation skills, technical knowledge, and the ability to translate complex concepts into easy-to-understand training materials.
About the company: Oracle is a world leader in cloud solutions, leveraging tomorrow's technology to solve today's problems. We are committed to innovation through diverse perspectives and inclusive practices. With a 40+ year history of integrity and success, Oracle offers global opportunities and a competitive suite of employee benefits, including medical, life insurance, and retirement options.
8. Sr Director of Onboarding & Implementation @Weave (Lehi, UT)
The TL;DR: Weave is seeking a Senior Director of Onboarding to lead and optimize our customer onboarding processes. This role is crucial for reducing the time to initial value for new customers, increasing their lifetime value (LTV), and achieving monthly onboarding targets. The position requires collaboration with Sales, Customer Success, Training, and Support teams and is hybrid.
About the role: As the Senior Director of Onboarding at Weave, you will be responsible for developing and executing strategic initiatives to enhance and streamline the onboarding process. You will work closely with Sales, Customer Success, and Product teams to ensure a seamless onboarding experience. Key duties include identifying and addressing bottlenecks, setting KPIs, and leveraging data to drive improvements. You will manage and mentor a team of onboarding specialists and report to the VP of Revenue Operations.
About the company: Weave is dedicated to improving customer and employee interactions through innovative software solutions. Known for our comprehensive communication and engagement tools, Weave supports businesses in delivering exceptional customer experiences. Our hybrid work environment and commitment to growth make Weave an exciting place to advance your career in customer onboarding and success.
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