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Can Your LMS Prove Customer Education Impacted Behavior?
Every customer education team eventually has the same conversation with leadership. Someone asks if the program is driving product adoption. The answer on hand is usually a dashboard: completions, ...
October 05, 2026 Read more →
Why Customer Education Teams Need to Think More Like Product Teams
The environment customer education was built to serve has fundamentally changed. When software shipped once or twice a ...
The Hidden Cost of Customer Education: Content Operations
Most customer education teams believe they're in the adoption business. They are. The problem is that many of them ...
Adoption Dies in the Gap Between Vendor and Customer
The moment a customer signs a contract, both sides want the same thing. The vendor wants the customer to succeed. The ...
BrainStorm and Clueso Partner to Bring Scalable Microlearning to Customer Education Teams
The partnership gives CE leaders the video content format customers actually engage with — and the delivery system that ...
How To Modernize Your Academy Without Starting Over
Modernizing your academy doesn't mean dismantling it. It means adding the right layers on top of what you already ...
The Quiet Gap Growing Inside Most Customer Academies
You've put real work into your customer academy. The courses, the certifications, the learning paths. It took time, ...
The New AI Org Chart: Why Companies Are Inventing Roles That Didn’t Exist Two Years Ago
The certification trap: What your customer education program might be missing
In the world of Customer Education, certification programs have long been considered a badge of success. They look ...
How to align Customer Success and Customer Education
Customer success (CS) and customer education (CE) are both essential to helping customers thrive. Despite their shared ...