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How to align Customer Success and Customer Education (and send customer value soaring)
Customer success (CS) and customer education (CE) are both essential to helping customers thrive. Despite their shared goals, these teams often face friction that isn’t fun for either party and makes ...
April 18, 2025 Read more →
How to speed up customer onboarding: The 7 numbers to start measuring right away
Onboarding new customers quickly and effectively is crucial for B2B SaaS companies aiming to reduce churn, increase ...
13 predictions for Customer Success & Customer Education in 2025 from top voices
The worlds of Customer Success (CS) and Customer Education (CE) are undergoing seismic shifts, with AI, ...
Rapid customer onboarding in B2B SaaS: How to speed up onboarding and drive first value in 20 days
Table of contents Why rapid onboarding matters Make day 1 a milestone moment On-demand customer onboarding: Offer ...
Keep your renewal off the chopping block
The worst isn’t behind us
BrainStorm recognized as Overall SaaS Award Winner in the HR & Learning Category
BrainStorm recognized as Overall SaaS Award Winner in the HR & Learning Category for the 2024 APPEALIE SaaS + ...
BrainStorm wins Sales, Customer Service 2024 Technology Partner of the Year
BrainStorm Receives 2024 Stevie Award for Excellence in Sales and Customer Service
Four tips for Customer Success leaders from Maranda Dziekonski, Top 50 CCO
1. The minimum necessary experience "Take a look at what is the minimum experience necessary for your customer to be ...
🔉 SaaS Therapy: A masterclass in SaaS customer relationships
Silicon Slopes, Utah – BrainStorm, a Utah-based company, is thrilled to announce the launch of its latest initiative, ...
SaaS Metrics: The case for looking beyond Monthly Active Usage (MAU)
You probably already know that MAU, or monthly active usage, isn’t the only metric for SaaS success.