Panasonic Avionics

Meet Panasonic Avionics

Industry: Aviation  ·  Employees: 3,500+

Changing the way employees work across an enterprise can be a challenge. Adding multiple digital transformation initiatives to a global workforce in 40-plus countries can be downright daunting.

By working with BrainStorm to drive adoption of Microsoft 365, Panasonic Avionics showed its users the "why" as well as the "how" around their new technology.

The solution: Strategy and goals

Panasonic Avionics uses BrainStorm's communication templates and skill-building content to empower meaningful change around the Microsoft stack.

Communication

The purpose-driven templates in BrainStorm really helped introduce new applications and craft reasons for the change. These communication campaigns also helped answer the "why" behind the new technology and introduced BrainStorm as a go-to resource to help answer users' questions.

Targeted skills

At most organizations, it's tough to carve out time for training. By building targeted, short learning flows for employees, company leadership could introduce them to how-to videos that really made the transition to Office 365 less intimidating. Those who wanted online or in-person training could take advantage of BrainStorm's vast training schedule.

Supportability

It's no surprise that introducing new applications to a workforce also adds to a technical support team's workload. BrainStorm's vast knowledge base empowered Panasonic Avionics' technical teams with the answers they needed.

The company also leveraged BrainStorm's API to integrate with ServiceNow, the IT team's service management platform. This integration populates BrainStorm content directly to employees when they need it.

Since Microsoft tools are constantly changing and evolving, keeping KB articles up to date can be resource-intensive. With its continually updated content, BrainStorm does the heavy lifting, allowing technical support teams to focus on more critical tasks.

Objective measures

As Panasonic Avionics' leading project manager likes to say, "What gets measured gets managed; what gets focused on gets fixed."

Valuable reporting in BrainStorm gives visibility into how Microsoft applications are being used and any areas where employees might need more support. This visibility provides an objective measurement of ongoing adoption efforts and targets areas for improvement.

BrainStorm reporting also helps quantify adoption, usability, identification of redundant tools, and helps make sure the company is seeing an ROI from its Microsoft spend.