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Why Customer Education Teams Need to Think More Like Product Teams
The environment customer education was built to serve has fundamentally changed. When software shipped once or twice a year, CE programs had time to build thorough courses, review them carefully and ...
August 05, 2026 Read more →
The Hidden Cost of Customer Education: Content Operations
Most customer education teams believe they're in the adoption business. They are. The problem is that many of them ...
Adoption Dies in the Gap Between Vendor and Customer
The moment a customer signs a contract, both sides want the same thing. The vendor wants the customer to succeed. The ...
Copilot just hit 20 million paid seats. The next test is governance and ROI.
Copilot just became the enterprise standard. Here's how to make the most of it. Posted May 11, 2026 — BrainStorm Inc.
Which AI Adoption Zone are your users in?
The 4 Zones of Enterprise AI Adoption Posted May 12, 2026 — BrainStorm Inc.
How To Modernize Your Academy Without Starting Over
Modernizing your academy doesn't mean dismantling it. It means adding the right layers on top of what you already ...
The Quiet Gap Growing Inside Most Customer Academies
You've put real work into your customer academy. The courses, the certifications, the learning paths. It took time, ...
The New Operating Cost of AI
To train or not to train? The debate that breaks under AI An open letter to CIOs and CTOs: AI use requires user trust, ...
BrainStorm introduces native SCORM support
FOR IMMEDIATE RELEASE
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2025 Stormies Award Winners: Digital Employee Experience
Table of Contents The Catalyst Award The Connector Award The AI Trailblazer Award The Visionary Award The Partner ...