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Security Awareness

What Should You Do After Someone Fails a Phishing Test?

When an employee fails a phishing test, assess the severity, provide immediate feedback, avoid harsh punishment, and ...

Phishing

A complete guide to preventing phishing attacks in 2026

Phishing is a type of cyberattack that uses fraudulent communications, typically emails, text messages or websites, to ...

Security Awareness

20 Real-World Phishing Email Examples

TL;DR: How to recognize phishing emails Phishing emails exploit trust and urgency. Attackers impersonate coworkers, ...

A woman sits in front of a computer, smiling, with the Microsoft 365 Copilot logo to her right.

What's included in Microsoft Copilot for GCC?

TL;DR: What to know about Microsoft Copilot for GCC Copilot is available in Microsoft Government environments, but the ...

Software Adoption

Can Your LMS Prove Customer Education Impacted Behavior?

Every customer education team eventually has the same conversation with leadership. Someone asks if the program is ...

AI

How to Create an Effective AI Acceptable Use Policy

Table of Contents What is an AI acceptable use policy and why it's a compliance requirement What are the core elements ...

Software Adoption

Why Customer Education Teams Need to Think More Like Product Teams

The environment customer education was built to serve has fundamentally changed. When software shipped once or twice a ...

Software Adoption

The Hidden Cost of Customer Education: Content Operations

Most customer education teams believe they're in the adoption business. They are. The problem is that many of them ...

Software Adoption

Adoption Dies in the Gap Between Vendor and Customer

The moment a customer signs a contract, both sides want the same thing. The vendor wants the customer to succeed. The ...

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