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Building a customer education program focused on software adoption
A guide to building a customer education program that's laser-focused on software adoption Every solution provider asks ...
Four tips for Customer Success leaders from Maranda Dziekonski, Top 50 CCO
1. The minimum necessary experience "Take a look at what is the minimum experience necessary for your customer to be ...
🔉 SaaS Therapy: A masterclass in SaaS customer relationships
Silicon Slopes, Utah – BrainStorm, a Utah-based company, is thrilled to announce the launch of its latest initiative, ...
SaaS Metrics: The case for looking beyond Monthly Active Usage (MAU)
You probably already know that MAU, or monthly active usage, isn’t the only metric for SaaS success.
The 6 things customers wish their CSMs realized
In today’s world, companies rely more than ever on their software to successfully operate and get the job done. And ...
[LISTEN] Voice of a SaaS client: What your clients actually need from you to get an ROI
Listen: 5-minute interview with Gavin Joye, Systems Admin at Imagine360 What are SaaS clients saying about their ...
Fishbowl credits BrainStorm for G2 product award
Celebrating Fishbowl’s second win for adoption success BrainStorm celebrates our client Fishbowl, a leading ERP for ...
13 new ways to grow your SaaS customer retention—fast.
You’re obsessed.
Customer success — how to stop making renewals feel like they were just good luck.
The buck stops with you.
Make your managed services stand out by using the training triple threat
You stare at your email after sending the renewal quote. Something felt off on your call…